Director Of Client Service
Current* Lead team of traders and account managers in supporting a $100M/year GroupM client* Omnichannel platform expert tasked with growing business by improving client results * Advanced data analysis to assist partners in developing tactics for each stage of the funnel; ie path to conversion reporting to determine valuable customer touch points * Identity expert serving as team POC for cookie-deprecation related conversations * Ownership of senior client relationships, consulting on strategy and new tech* Team revenue tracking and pacing against goals; in 2023 my team grew revenue by 30% YoY* Lead team assisting clients on an eclectic book of business, necessitating flexibility and depth of knowledge across all types of KPIs, measurement vendors, and brands