HistoryIT digitally preserves historical archives and creates online museums for clients ranging from professional sports teams to fraternal organizations to history museums.In this role, I provide management, leadership, and vision to ensure the company meets its short- and long-term objectives. I manage the daily business operations of the company, working closely with department leads to support the day-to-day activities. I develop scopes of work, service agreements, and manage all client, vendor, and consultant contracts. I create policies and nurture a company culture that strengthens operational efficiency and generates revenue.Additionally, I: -Constantly look for ways to innovate, automate, and cultivate efficiencies in the business.-Create systems to track data for better insights. -Optimize our use of software, providing training for employees when necessary.-Oversee warehouse operations for archives coming in, going out, and long-term storage.-Monitor employee and company progress to goals set - making recommendations for modifications where necessary. -Develop and implement policies for daily operations and ensure departments operate within set budgets.-Identify, select, and work with consultants (e.g. legal, financial, HR) to supplement expertise when necessary.-Own the hiring plan and succession planning for all areas, interviewing and hiring new staff. I provide constructive and timely performance evaluations, support recruitment and talent retention strategies, and handle discipline and termination of employees following company policy.-Resolve customer complaints, staffing problems, and other issues that may interfere with efficient operations.

The diocesan office for the Episcopal Church of New Hampshire serves the Bishop of New Hampshire and 46 Episcopal church congregations and organizations from Colebrook to Nashua, Claremont to Portsmouth. I was the chief communications expert for the Episcopal Dioceses of Maine and New Hampshire. In this dual role, I: -Created and managed communications strategies and content production across the two dioceses, comprised of 100+ churches and chapels.-Directed a broad range of public relations, marketing, and communications projects related to the diocesan strategic direction, including training and managing staff. -Provided technical, marketing, branding, and social media training and best practices to faith communities in Maine and New Hampshire. -Produced letters, speeches, press talking points, and other communications for both bishops. -Managed content production for diocesan websites, social media channels, and email newsletters. Selected and managed all vendors and oversaw the production of all promotional materials.-Managed all press relations, press placement, and media training for bishops and staff in both states.

The diocesan office for the Episcopal Diocese of Maine serves the Bishop of Maine and 57 Episcopal churches and ministries across Maine. I was the chief communications expert for the Episcopal Dioceses of Maine and New Hampshire. In this dual role, I: -Created and managed communications strategies and content production across the two dioceses, comprised of 100+ churches and chapels.-Directed a broad range of public relations, marketing, and communications projects related to the diocesan strategic direction, including training and managing staff. -Provided technical, marketing, branding, and social media training and best practices to faith communities in Maine and New Hampshire. -Produced letters, speeches, press talking points, and other communications for both bishops. -Managed content production for diocesan websites, social media channels, and email newsletters. Selected and managed all vendors and oversaw the production of all promotional materials.-Managed all press relations, press placement, and media training for bishops and staff in both states.-Produced and hosted the Faith in Maine podcast, which has 5,000+ downloads.I also: -Led a rebranding project for the Diocese of Maine in 2021 including the creation of a new logo and all ancillary branded materials from letterhead to a diocesan flag.-Led a website overhaul project for the Diocese of Maine in 2022 in partnership with Landslide Creative that included a site redesign and move to a new platform. This resulted in the diocese winning the “Best Website Award” at the Episcopal Communicators Conference.

C Space is a customer insight agency, connecting brands to their customers through Online Communities to deliver customer insight, innovation and strategy. Analyzed data and created executive-ready reports for key players in the healthcare, financial, consumer packaged goods, and travel industries that captured key insights and the voice of the customer. Clients use this information for strategic planning, business development, new product innovation and marketing plans.

Worked with businesses, non-profits, and academic institutions to: -Strategize and execute market research projects-Audit operations to find roadblocks and develop efficiencies-Consult on hiring and management practices-Develop social media strategies and implementation plans-Facilitate and host webinars-Provide personal branding seminars

Portland Marketing Analytics (or PortMA) is a full-service market research supplier with unique expertise in marketing communications and evaluation research.-Provided day-to-day leadership and management of employees and created a workplace culture consistent with organizational mission, vision, and goals.-Managed operational and financial activities of the market research team.-Hired, developed, and managed market research staff and freelance researchers.-Created onboarding materials for new employees and provided career development planning and opportunities. -Identified organizational development areas of opportunity and created solutions to meet company KPIs. -Improved business processes and procedures to enhance speed, quality, efficiency, and output. -Managed all aspects of market research engagements including proposal writing, project management, questionnaire design, and best-in-class research reports for clients. -Established strong client relationships by providing research expertise, creative thinking, best practices and high-caliber research management and execution.

Maine Historical Society (MHS) is the official historical society for the state of Maine. MHS dedicates itself to making history relevant and accessible. -Created a communications plan to expand awareness of the Maine Historical Society in the public sphere, engaging the public in local and state history, which attracted new audiences including younger patrons.-Collaborated across departments to create content for social media and the MHS websites, weekly email updates, newsletters, and print and news media.-Wrote and edited press releases, website copy, brochures, social media content, quarterly print newsletters, and weekly email communications.-Partnered with the Development team to create branded communications and outreach materials to support membership acquisition, donor cultivation, and donor stewardship. -Cultivated external relationships with local and regional journalists and media outlets to secure press coverage (print, online, and television) for MHS’s museum exhibitions, public programs, and other initiatives.-Arranged for television, print, and digital media coverage for the opening of the Maine Eats museum exhibition and other events.

Research Rockstar provides market research training and staffing services for everyone interested in advancing customer insights & market research.-Developed content marketing strategy and editorial plans to meet business objectives, positioning Research Rockstar as an industry leader in market research education. -Managed all digital marketing initiatives to drive traffic, increase engagement, and deliver leads.-Analyzed user data to maximize opportunities for conversion.-Determined metrics for measurement and optimization of content marketing programs.-Created and project managed editorial calendar and organization workflows.-Managed strategic business partnerships in the United States and Africa resulting in an increased reach for Research Rockstar courses.-Supervised course instructors and development of market research training courses.

Diversified Communications produces industry-specific trade exhibitions and conferences that provide business opportunities and professional development.-Increased the research team from one part-time resource to five full-time staff and streamlined efficiencies to expand the scope of research projects from 30 projects annually to 300+ projects.-Recruited, hired, trained, and developed all research staff and managed research vendors and freelance researchers resulting in an increase in bandwidth, responsibilities across business lines, and revenue.-Managed the operational, financial, and insights-gathering activities of the market research team.-Curated consumer and market insights and trends for a variety of diverse industries including specialty foods, integrative health, pharmaceutical, medical education, 3D imaging technology, administrative professionals, commercial marine, and seafood in the US, Europe, and Asia.-Collaborated with tradeshow directors to create business strategies for new product development, resulting in growth of existing products.-Communicated market research findings and actionable recommendations to all levels of the organization and ensured data were used effectively to maximize impact. -Wrote content for SeaFood Business magazine, SeafoodSource.com, and product websites. -Led company-wide adoption of social media to promote Diversified’s tradeshow, magazine, and online products.-Drove revenue through the creation and sale of industry reports including the WorkBoat Maritime Compensation Report, the WorkBoat Industry Size of Fleet Report, Chinese Seafood Consumers: A Survey of Retail Purchasing Behaviors, American Consumers’ Finfish-Purchasing Behaviors at the Retail Level, and the SPAR Point Group Compensation Survey: Focusing on 3D Scanning Skills.-Received DC's “10% Growth Award” for shifting market research from a cost center to revenue-generating and for providing expertise to sales and client managers.

Similar to Customer Insights & Analytics Manager, see above.

C Space is a customer insight agency, connecting brands to their customers through Online Communities to deliver customer insight, innovation and strategy. -Managed online market research communities for Fortune 500 clients. -Established strong client relationships and superior customer satisfaction, which led to sustained account growth and 100% client retention and renewal.-Created and managed project plans and budgets for the implementation and ongoing management of client communities.-Designed weekly market research activities including surveys, threaded discussion boards, live chats, asynchronous brainstorms, and visual galleries for four online communities.-Created engaging content to supplement research tasks and to retain the focus and engagement of community members. -Created insightful research reports with key learnings and strategic direction for clients’ brand management and senior executive teams.-Provided strategic guidance and ongoing consultation with clients to refine community purpose and criteria for success.-Managed development and training of three Community Associates.

Barnes & Noble Booksellers operates approximately 600 retail stores across all 50 U.S. states.-Supervised Department Managers and interviewed, hired, and trained bookstore and café staff.-Organized weekly staff schedule for 40+ full- and part-time bookstore and café staff.-Managed bookstore inventory and fulfillment, planned seasonal store merchandising, and trained staff on visual merchandising. -Supervised cash office operations and the training and development of frontline head cashiers. -Maintained store operations including security/shortage control, building operations, and IT support.-Orchestrated special events including the midnight book launch of Harry Potter and the Half-Blood Prince.-Praised by Boston-area author Jay Atkinson, Legends of Winter Hill, as the “best bookseller in the business”!

InteQ was an IT network monitoring and management company servicing clients globally.-Managed international client portfolio that produced 40%+ of the company’s Managed Services revenue. -Evaluated clients’ business needs and collaborated closely with the sales team to identify growth through additional opportunities.-Led the development of IT Disaster Recovery plans for clients following 9/11. -Traveled nationally each quarter to meet with client senior executives to provide trend analyses, issue management highlights, and service performance evaluations.-Managed delivery partner relationship with Hewlett Packard. -Created marketing material, sales and partnership proposals, product datasheets, and web content, and provided editing and copywriting expertise to all departments.

RoweCom was the leading business-to-business provider of e-commerce solutions for purchasing and managing the acquisition of magazines, newspapers, and journals.