Kathryn Parker Email & Phone Number

San Diego, California, Us

San Diego, California, Us

San Francisco, Ca, Us

• Designed, developed, and maintained Custom Objects, Partner Communities, Workflows, Validation Rules, User Configurations, Profiles, Page Layouts, etc. • Experienced in reading and writing Apex Classes and Triggers• Handled onboarding and offboarding of users• Wrote and managed documentation on processes in Salesforce• Proactively identified and implemented system customizations to address growing business needs• Worked cross-functionally with multiple stakeholders to identify and implement new processes, third party tools, and other operational enhancements• Experienced in scaling Salesforce in a startup • Experienced in Lightning components• Part of a Scrum Team• Implemented and maintained HubSpot Salesforce integration

San Francisco, Ca, Us

• Salesforce Administrator responsibilities • Managed freelancer on data entry and administrative projects• Built and managed reports used by sales and marketing teams• Github• AB Testing • SQL• SOQL• Apex

San Francisco, Ca, Us

•Provided renters with an exceptional customer experience. •Qualified leads and distributed opportunities to Market Specialist team. •Utilized Salesforce to maintain and update quality information. •Created Salseforce reports.•Lead initiatives on several different projects. •Created on-boarding materials and trained Select Concierge team on web-chat.•Maintained a high customer satisfaction rating.•Team Meme Queen•A/B Testing•Worked cross-functionally and wrote copy used in automated process for reengaging renters.•Various Salesforce Admin responsibilities.

•Worked closely with the Marketing and Public Affairs Director in creating content and campaigns for Instagram and Facebook. •Assisted in the creation and deployment of #WhyTheMarines

San Jose, California, Us

Collaboration Evangelist• Provided sales response and lead qualification for high volume inbound flow of phone calls and web-chats in a fast-paced call center environment.• Escalated thoroughly qualified leads to the sales organization.• Executed on various call campaigns to support integrated sales and marketing demand generation initiatives.• Distributed qualified sales leads to selected business partners.• Was responsible for achieving daily call quota, lead qualification targets, and conversion rate metrics.• Utilized Salesforce.com to maintain and update quality information.• Maintained and expand Polycom solution-set utilization and industry knowledge.• Complied with all lead-management service-level agreements (SLAs).

Baltimore, Maryland, Us

• Met and exceeded weekly goals 10 - 15 leads and 80-120 calls daily.• Worked within a team of 3-5 LDRs to accomplish overall client goals, •Communicated daily/weekly progress to management, sales, and marketing executives.•QA and data entry•Accomplished cold calling and appointment setting for multiple clients to acquire possible business leads within the B2B technology space.

Bachelor Of Arts (B.A.), Journalism | Political Communication

Bachelor Of Arts (B.A.), English

Education record