Katrina Burns Email & Phone Number

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada

-Consistently exceeded sales goals through proactive customer engagement and upselling techniques. -Multi tasking and prioritization skills demonstrated by providing exceptional customer service to multiple customers at once. -Consistently met personal selling goals and was among top performers. -Collaborated with team members to meet team selling goals.-Problem solving skills demonstrated by overcoming customer objections in order to close the sale.

Winnipeg

-Toured potential members around the club and educated them on how GoodLife Fitness could help them reach their fitness goals and closed sales. Onboarded new members in order for them to reach their fitness goals. -Cultivated positive relationships with members through consistent follow up in order to help them achieve their fitness goals. -Presented membership options and shared detailed information regarding feature and benefits of equipment and amenities in the gym.-Engaged potential members in conversation to understand their needs and desires.-Responded to member's requests, offering excellent support and tailored recommendations to address needs.-Handled member inquiries and suggestions courteously and professionally.-Kept accurate and updated client records to track progress and provide follow-up.-Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.-Demonstrated and explained proper techniques to members when using the various equipment.-Sought ways to improve processes and services provided.-Built client list and pipeline. Strengthened customer relationships through consistent communication via phone and email to drive revenue growth.-Followed up with warm prospects to convert leads.

Winnipeg, Manitoba, Canada

-Consistently exceeded sales goals through proactive customer engagement and upselling techniques. -Multi tasking and prioritization skills demonstrated by providing exceptional customer service to multiple customers at once. -Consistently met personal selling goals and was among top performers. -Collaborated with team members to meet team selling goals.-Problem solving skills demonstrated by overcoming customer objections in order to close the sale.

Toronto, Ontario, Canada

-Updated and stored information for donors in the Relational Database with strong attention to detail and accuracy-Analyzed prospect lists for potential donors. -Conducted research, gathered information from multiple sources and presented results using departmental templates.

Toronto, Ontario, Canada

-Shadowed and supported a Business Development Executive on the Insurance Team. Had the opportunity to attend client meetings.-Assessed client needs, and worked with another intern to suggest a solution and put together a presentation and demo to present to a client. -Participated in the IBM Sales Intern Challenge. Developed a client proposal over a 5-week timeline with a team of interns to present to a panel of IBM Executives. -Created a social media strategy and content with a team of interns with the goal of raising awareness of the IBM Summit program-Assisted in the development and creation of a client newsletter.

-Created 80 prospect profiles for fundraising opportunities and screened data mining results for donor research.-Developed strategies to build relationships with donors to meet the fundraising goals for the Faculty of Science.

-Collaboration skills demonstrated by collaborating with team members to execute stakeholder meetings.

Winnipeg, Canada Area

-Onboarded 80 youth and adult volunteers in the Community School Investigator summer program. -Developed operational processes including tracking volunteers, managing paperwork and training new volunteer coordinators.

Winnipeg, Manitoba, Canada

-Greeted and assisted customers in selecting merchandise, providing product knowledge and recommendations.-Processed transactions accurately and efficiently using POS systems, handling cash, credit, and debit card payments.-Maintained a clean and organized store environment, including restocking shelves and arranging displays.-Participated in inventory management activities, including receiving shipments, conducting stock checks, and replenishing inventory.

Winnipeg, Canada Area

-Leadership skills demonstrated through 3+ years of experience leading and managing 500+ volunteer team.-Onboarding skills demonstrated through onboarding and training approximately 20+ new volunteers each month.-Communication skills developed through 3+ years of presentation experience to groups ranging of approximately 10-150 volunteers.-Organization skills developed through 3 years of planning events and managing projects with approximately 9 project teams.-Analytical skills demonstrated through troubleshooting problems on a weekly basis as a volunteer coordinator overseeing 900 participants. -Event planning skills demonstrated through planning 5 annual events a year with 100-2000 in attendance.-Marketing skills demonstrated through implementing a social media plan within the department and increasing following and engagement for the Instagram account.-Effectively scheduled and coordinated volunteer shifts, ensuring adequate coverage for all organizational activities. Utilized strong communication skills to liaise with volunteers and address scheduling conflicts promptly, resulting in improved volunteer satisfaction.-Provided coaching and feedback to volunteers in order for them to be successful in their role and to help create a high performing team.

Winnipeg, Canada Area

-Started off as a Sales Associate and then was promoted to Key Holder.-Responsible for opening and closing the store and ensuring all store policies and procedures were followed, helping to drive store sales and leading other sales associates.-Demonstrated exceptional interpersonal skills in resolving customer inquiries and addressing concerns, resulting in high levels of customer satisfaction.-Actively listened to customer needs and preferences to provide personalized recommendations and enhance the shopping experience.

Winnipeg, Canada Area

-Connected with customers and created meaningful moments.-Created handcrafted beverages according to recipe and presentation standards.