Katrina Burns Email & Phone Number

Florida, United States

Lakeland, Fl, Us

Event and Relationship Management:Coordinates logistics for various internal and client-facing events, ranging from 10 to 100+ attendees.Communicates with leadership, senior management, and vendors to handle event scheduling, venue research and bookings, catering selection, etc.Collaborates with colleagues and leaders to ensure high standards are met.Monitors events in real-time to ensure success and mitigate uncertainty.Project Management:Manages multiple projects from creation to completion, including resource allocation, status reporting, risk management, etc.Adheres to agile methodology to meet deadlines.Process Improvement and Data Analysis:Develops tools for Partners and Managing Directors to enhance efficiency and time management.Identifies areas for improvement and streamlines workflows.Shares knowledge and offers guidance to peers and colleagues for daily routine enhancements.Emphasizes data-driven decision making and seeks opportunities for digital upskilling.

Lakeland, Florida Area

Event and Relationship Management:- Volunteered on the Events Marketing Team, organizing and developing public relationships at multiple events.- Managed customer relationships, ensuring timely payments, detecting fraudulent activities, and maintaining positive rapport.- Conducted call monitoring audits to uphold customer rapport standards and provide training guidance.Project Management:- Managed a large caseload of actively treating patients and claim files, coordinating with multiple departments and CRM databases.- Analyzed medical bills, wage loss reviews, and other expenses to determine the reasonableness of charges related to accidents.Process Improvement and Data Analysis:- Developed training materials for the Customer Service Representative department to improve claim intake efficiency and accuracy.- Conducted claim file audits to identify areas for improvement, patterns, and enhance adjuster performance and file accuracy.

Lakeland, Florida, United States

Event and Relationship Management:- Maintained customer relations and satisfaction for all Florida Publix retail locations.- Established positive relationships with multiple vendors and assisted with contract negotiations.Project Management:- Managed 100 active maintenance concerns from report to repair completion.- Oversaw vendor relations and expectations for Central Florida retail locations.- Analyzed database to identify patterns for efficiency improvements.Process Improvement and Data Analysis:- Developed a database for call analysts to assess the severity of maintenance issues, ensuring timely vendor dispatch to retail locations.