§ Started in the Digital Television Technical Support department as an agent, assisting and troubleshooting over 70 different devices. This also included staying current on new products, features, functions, connections and applications of the devices. §Promoted to the Class-Action Lawsuit Capacitor Settlement Team in March 2012 for an 18 month project. Handled in-bound inquiries about the settlement and legal criteria mandated from court.§ Promoted to Capacitor Settlement Compensation Team in April 2012. Processed claim forms consumers submitted, seeking reimbursement for monies spent on affected units. This included making sure claim forms met all of the mandated, legal criteria before approving for compensation. Contacting consumers if more information was needed. Scanning, attaching and submitting all necessary paperwork for compensation to the Samsung team in New Jersey. Handled a quote of 40 claims per day, fully processed. § Promoted to Hiring Assistant in June, 2012. Responsible for finding qualified candidates that meet the standards of the company. Reviewed resumes and applications using the Taleo hiring system. § Managed all applicant inquiries, resumes, assessments and scheduling interviews. Used social media applications to find qualified candidates for various positions within the company. § Working directly with the Hiring Manager to provide the company with excellent employees who will benefit the business in every aspect. § Promoted to Human Resources Administrator in July, 2012. Responsible for ensuring that all new hire paperwork is completed, updated and entered properly into the company database and information is correct, for payroll and tax purposes, within three days of the hire date.

Currently a freelance Family Recreation writer for Examiner.com (online media source) I have approximately 1500+ readers per week in the local Greenville, SC area.

§ Accounts payable and receivable for both the company and owner’s personal account§ Coordinate scheduling of jobs for laborers, and obtaining necessary permits for work to be completed.§ Writing legal proposals and contracts for various work sites, making certain that all jobs fall within the guidelines of the city, state and local townships and boroughs. § Job costing of payroll, materials and labor using Excel and Quickbooks§ Collections of payments from cliental both current and past due, and all billing information.§ Completing material orders for each job site through various vendors the company worked with directly.

§ Responsible for handling a daily quota for in-bound service calls. § Assisted cliental with their accounts, features and services § Troubleshooting and problem solving for over 90 different devices § Gained National recognition for customer retention, as well as quality assurance. § Ranked as one of Verizon Wireless’ Top 25 Agents of 2007 and 2008. § Held an average Net Promoter Score of 98% for all four years employed with the company.