Develop, design and implement digital information technology classes for the library. Create and implement children, young adult and adult programming.

Involved in post-production advertising follow-up. Worked with media purchasing to update rates and contact information. Audited E-tear housing provider and worked directly with Ad Looks management to correct issues. Maintained a working relationship with national papers. Various special projects as assigned. Worked in a team environment as well as independently on projects, as appropriate.

Assisted with the design and creation of Budco University (BU). Researched, developed, wrote, and trained all BU courses. Responsible for creation and maintenance of BU training initiatives in an Access database. Coordinated scheduling and tracking of participants via BU database. Created an evaluation reporting process to verify effect of BU courses. Conducted on-site certification process to verify abilities of on-the-job trainers throughout Budco. Assisted with various Human Resource functions as needed.

Supervised a team of up to 25 Call Center Representatives on an in-bound toll free line. Responsible for the daily operational decisions involved in running a call center. Monitored advisor metrics to maintain optimum performance of both the call center and individual. Managed total compensation through salary planning, raises, recognition, and bonuses. Wrote and conducted semi annual employee reviews in addition to monthly feedback sessions. Wrote and implemented performance improvement plans. Administered employee disciplinary action where appropriate. Interfaced as the EDS liaison between GM Roadside and Motors Insurance Company to facilitate: communication, claim payment processing, and ongoing training of call center representatives.

Assisted GM customers with roadside assistance in both safe and emergency situations. Empowered Advisor with higher level decision making authority. Developed a database and responsible to update monthly team statistics. Conducted entry level training classes on management request. Mentored new employees, analyzed abilities, and provided guidance where needed. Phone Trainer, responsible for teaching proper phone etiquette, use of Call Master, correct case set-up, and additional appropriate job functions. Designed and maintained Information Stations throughout the Center.

Designed and implemented all Special Events, including: recruiting community sponsors, obtaining donations of money and products, creating educational programming, and staffing for events. Successfully raised funds during special events that accounted for 30% of total operating budget of the Zoo. Supervised zoo operations and staff. Administered policies and procedures training. Wrote and updated volunteer manual. Designed and published monthly newsletter. Responsible for department, special event, and volunteer budgets. Analyzed volunteer staff performance and implemented performance improvement plans.

Supervised a staff of 24 including lifeguards and instructors. As a Head Instructor was responsible for training instructors to certified Red Cross programs. Structured courses and evaluated competencies of instructors. Assisted Fitness Director in the creation and implementation of activities.

Responsibilities included the organization, implementation, staffing, and evaluation of Girl Scout events. Trained adults to policy and procedures of GSUSA. Applied for, and received, a series of grants to underwrite a community-wide event. Analyzed previous program and created innovative and pertinent year-round programs for girls five to seventeen years of age. Designed and wrote new training manuals targeted at adult leaders for all age levels.