Katrina M. Email & Phone Number

Phoenix, Arizona, United States

Completing, facilitating and reviewing compliance to maintain outpatient licensure status. Coordinating and completing state level audits with state representatives and internal agency staff. Implemented Policies and Procedures to bring facility into compliance. Responsible for all operations and administration functions of the business, including.

Phoenix, Arizona, United States

Created and implemented clerical templates for notating charts.Ensure staff follows HIPAA guidelines when communicating with individuals regarding PHI. Responsible for all front-end functions of the business, including but not limited to answering phones in a professional manner, communicating with patients professionally via phone, email and in-person.

Remote

- Responsible for all operations and administration functions of the business, including but not limited to hiring, training clerical positions, management of all employees, monitoring and maintaining proper certifications for the business and employees, maintaining business insurance policies, and purchasing material.- Supervise the work of employees and.

Remote

- Plan strategies for streamlining and improving business operations.- Facilitate development of training materials including a receptionist manual to assist in accomplishing all clerical tasks efficiently.- Create binders of all labels and safety data sheets for all materials used to abide by federal and state regulations.- Facilitate development of all.

Remote

• Guarantee positive customer experience while communicating with customers via phone, email and/or text.- Coordinate production of service agreements, invoices, and confirmation emails.- Prepare efficient technician.
• Monitor inventory of office supplies and restock as needed.

Flagstaff, Arizona, United States

• August 2011 - July 2012August 2013 - February 2014Veterinary Clinic - Well-established animal care facility that has served Northern Arizona for nearly thirty years. Maintains trusting and personal relationships with.
• Excellent customer service, scheduling, billing, payment processing, follow-up calls, data entry, and documentation.
• Improving company proficiency by improving task management processes and organization.
• Balancing the needs of multiple clients simultaneously in a fast-paced environment.
• Assisting in accurately maintaining patient records.
• Maintaining a professional, organized, and clean office space.

Killeen, Texas, United States

• September 2012 - August 2013Telecommunication Services - Contracted with Humana Insurance for telecommunication services to assist their clients with inquiries regarding insurance policies, benefits and.
• Formulate and enforce service center policies, procedures and quality assurance measures including federal, state and HIPPA laws.
• Certified in billing, enrollment, and pharmacy with Humana.
• Proficient with Humana Insurance policies.
• Address customer service inquiries in a timely and accurate fashion while adhering to all laws.
• Accurately document accounts for all inquiries.

Flagstaff, Arizona, United States

• June 2009 - May 2010Premier Boarding Resort - providing excellent boarding services with exceptional care in a clean and comfortable environment.Office ManagerTrain and supervise new team members for reception tasks.
• Provide excellent customer service to all clients.
• Create new processes and systems for increasing customer service satisfaction.
• Professionally answer phones and schedule reservations.
• Handle all incoming correspondence, including mail, deliveries, emails, and fax.
• Monitor inventory control and merchandising products.