Andrea L. Email & Phone Number

Audit current vSphere deployments, architect new environments and troubleshoot misbehaving infrastructures. Seek out performance bottlenecks, circumvent vSphere licensing restrictions and implement high availability / backup strategies. I like shared storage, redundant networks and assisting clients with getting the most bang for their hardware bucks.

Run UCSC's IT department virtual hosting environment. My client base are the System Administrators that manage the virtual OS's on my hypervisors and by extension the application administrators and services running on those systems. The virtual workload includes UCSC-wide and departmental mission critical applications as well as development and "sandbox" type testing environments. The initial duties of this position was focused heavily on the technical nuts and bolts (build-out and standardization of preexisting environment). With increased efficiency through monitoring, scripting and performance trending, I'm doing more high-level work:- Watching industry as well as internal university trends and seeing how my service might fit into the future of "cloud computing" @ UCSC. - Compliance auditing of the full virtual stack - Assist other departments with their virtualization efforts- As far as my reach allows, look into marketing my hosting service into untapped markets. - Keep ITIL service documentation up to date (SLAs, OLAs, MOUs) as well as internal technical documentation for my co-workers. - Assist System and Application Administrators in finding performance bottlenecks on their services. - Consult on new or updated service architectures to see if a virtual architecture could be the best fit. - Worked to change the billing style of VMs so that we can right-size VM workloads to maximize the performance of all systems, not just departments with larger budgets.

Straddle the fence on leading the interrupt-driven desktop and mobile support subgroup and doing project-driven system administrator duties. Past focuses have included: - Creating/updating user documentation on IT services- WebEx ramp up and roll out- Running or training new hires to run the mobile phone services (500+ lines)- Virtual Infrastructure cluster stabilization- Second POC for global network services- Manage the project to get a project management software solutionFast paced, always on, always moving forward environment. I grew personally and professionally by leaps and bounds in this position, leaving only for a growth opportunity closer to home.

I started here part-time while I finished my degree at Cabrillo. I was able to move into one of two full time tech positions when a coworker left.Customer focused so that the technology would work as designed at all times for educational or administrative purposes. - Secure desktop support for student classrooms at branch sites including student and instructor stations. Mac & Windows, accessories. - WAN network connectivity to branch sites. - Main site helpdesk duties. - Physical server maintenance. - Began the journey into virtualization with VMware Workstation as my gateway drug.

Maintained website and database backend. Designed changes for website-related staff for efficient data entry and order completion.

First contact for all computer and phone related user problems. Webmaster; database report writing.