Katy Johnson Email & Phone Number

Oversee practice-wide clinician facing and patient facing operations; Manage intake scheduling for 25+ clinicians between multiple locations; Lead Administrative Staff of 3; Manage clinical insurance network participation; Utilize Electronic Medical Record Systems daily for operations; Maintain staff files including licensure; Complete onboarding and off boarding for all staff; Function as Executive Assistant for CEO and staff psychiatrist including transcription of medical recordsCoordinate with vendors, contractors, and services related to operations; Supervise billing operations and patient relations; Generate and validate Payroll Reports; Coordinate staff meetings; Manage office inventory and supplies; Produce company wide communications; Coordinate practice-wide initiatives and projectsCoordinated the relocation of the Evanston offices including office showings and facilities setup; Oversaw the implementation of employer-provided health insurance; Led selection and implementation of clinical operations softwareLed the transition of the administrative team to remove work during the COVID-19 pandemic; Developed remote operational procedures; Evaluated and implemented safety procedures for in-person services

Chicago, Illinois, United States

Collaborated with CEO to provide insight in restructuring the business model and daily operations; Created personnel and administrative policies in collaboration with leadership; Managed communication between staff and customers; Oversaw the lesson schedule of teaching staff; Led the selection and implementation of software across two locationsLed the hiring and onboarding for all staff; Conducted quarterly staff and teacher reviews including the identification of staff for leadership rolesManaged retail operations during store hours between 2 locations; Executed instrument rental and repair procedures

Master Of Arts - Ma, Clinical Mental Health Counseling

Master Of Music, Music Performance, Vocal