Katy Smith Email & Phone Number

Austin, Texas, United States

• Provided exceptional customer service to clients in fast-paced environment.
• Investigated and researched issues to determine root causes and appropriate resolution methods.
• Assisted on novel projects that integrate cross- functional partnerships to deliver new product lines to our clients
• Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
• Assisted with training and mentoring new team members.
• Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.

Austin, Texas Area

• Worked with a diverse group of people to empower them to be their best selves.
• Prioritized tasks to meet goals and deadlines.
• Created unique customer experiences, providing excellent service and attention to needs.
• Utilized critical thinking skills to quickly identify best options for clients based on our inventory
• Attended educational events and seminars to improve and develop skills.
• Built long-term relationships with clients to promote brand reputation and secure continued business.

Stephenville, TX

• Met with a diverse freshmen population on a daily basis to discuss future degree and career paths that were available to them
• Provided presentations to classes of each level recruiting them to seek academic advising and utilize the tools provided on campus
• Worked with the MyPlan personality assessments to evaluate a career path for freshman students
• Worked with a diverse freshman population daily
• Gained experience in how to keep confidential records and notes for University use

Stephenville, Texas, United States

• Coordinated with other departments in the University setting to initiate meetings and organize and plan departmental events
• Worked within the department to provide training materials to faculty in need
• Experience with Microsoft office programs (Word, excel, etc.).
• Acted as academic role models for undergraduate students and peers.
• Monitored computer hardware and software applications to maximize availability of equipment and instructional material.

As a control desk worker I scanned student IDs for admittance. Made sure that facility users were using equipment properly. Wiped down fitness equipment, clean windows, wash facility towels, lock doors at close handled small cash transactions (guest pass, etc.).

Master Of Education (M.Ed.), Counseling

Bachelor Of Science (B.S.), Psychology