Katy Ann Lyons

Katy Ann Lyons Email and Phone Number

Retail Marketing and Strategic Customer Experience Expert | Omni-channel Brand Builder | E-commerce & Digital Strategy | Customer Insights @ Macy's
Katy Ann Lyons's Location
New York, New York, United States, United States
About Katy Ann Lyons

Retail, strategic customer experience, and marketing expert with demonstrated success building and growing brands across e-commerce, retail, and wholesale channels. 10+ years of experience in marketing, sales, and account management at various well-known fashion and retail companies and 3 years in management consulting. Strong background managing multiple large-scale projects and marketing initiatives at luxury goods and retail organizations, working cross-functionally to develop and execute brand strategies and manage customer relationships. Acute attention to detail and a deep understanding of customer needs, tastes, and preferences.

Katy Ann Lyons's Current Company Details
Macy's

Macy'S

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Retail Marketing and Strategic Customer Experience Expert | Omni-channel Brand Builder | E-commerce & Digital Strategy | Customer Insights
Website:
macys.com
Katy Ann Lyons Work Experience Details
  • Macy'S
    Director, Customer Planning, Customer Driven Insights & Activation
    Macy'S Jul 2024 - Present
    New York, Ny, Us
  • Preening
    Co-Founder
    Preening Jan 2021 - Present
    New York, Ny, Us
    • Co-founded luxury hand care focused company and developed brand strategy.• Launched effective go-to-market strategy, PR, e-commerce, and retail partnerships.• Developed operational procedures to ensure efficient processes across all areas of business, including logistics, supply chain, finance, marketing, sales, and product development.• Analyzed key performance metrics and engaged customers for feedback to enhance and optimize brand performance based on market preferences.• Developed digital marketing strategies and executed campaigns across social media platforms and in partnership with influencers.
  • Tata Consultancy Services
    Management Consultant, Customer Experience
    Tata Consultancy Services Aug 2021 - Jul 2024
    Mumbai, Maharashtra, In
    • Customer experience project lead, managing team across customer/user experience and business analysts on digital transformation project for a B2B client, working closely with senior leadership.• Host workshops to understand client goals, determine functional requirements, and develop strategic plans.• Collaborate with design team to optimize customer experience via enhanced user experience across all digital channels.• Develop and initiate new process and change management procedures to increase productivity.• Work closely with senior partners on practice development, including financial analysis and analyst relations work.• Member of Women in Consulting Group.
  • Baccarat Hotel & Residences
    Mba Intern, Marketing Strategy
    Baccarat Hotel & Residences Mar 2021 - May 2021
    New York, Us
    • Analyzed digital media strategy for e-commerce and social media channels.• Provided key insights and recommendations for elevated digital and experiential activations.
  • Sorel
    Key Account Marketing Manager, Fashion Accounts
    Sorel Jan 2020 - Aug 2020
    Portland, Oregon, Us
    • Developed seasonal in-store and digital marketing strategies for priority fashion accounts to increase YOY sales and enhance brand awareness via strategic partnerships and 360 marketing campaigns focused on all touchpoints, leveraging KPIs to analyze opportunities across the customer journey.• Oversaw marketing budget and introduced plans for influencer campaigns and social media partnerships.• Worked with creative team on seasonal storytelling across channels and participated in photoshoots based on assortment planning.• Collaborated with design, merchandising, sales, product, and operations teams on strategic planning process.• Managed relationships with key retailers, including Bloomingdale’s, Saks Fifth Avenue, Nordstrom, Neiman Marcus, Bergdorf Goodman, and others to support growth across key categories of business.
  • Under Armour
    Strategic Account Marketing Manager, Department Stores Channel Marketing Lead
    Under Armour Dec 2016 - Dec 2019
    Baltimore, Maryland, Us
    • Oversaw marketing budget with responsibility for the UA department store channel, including Macy's & Kohl’s.• Increased digital penetration of total wholesale business by improving digital marketing plans and determining best media mix with a focus on search, affiliates, programmatic display, social, and email marketing.• Increased sales trend in select Macy’s store locations by analyzing market opportunities, identifying new shop destinations using key insights, and successfully pitching brand marketing strategy to senior Macy’s executives.• Grew relationships with buying teams through go-to-market process and sell-in meetings and negotiated savings in marketing costs with major retail partners via vendor concessions.• Oversaw strategic partnerships to drive brand awareness, including UA sponsorship of the Macy’s Thanksgiving Day Parade.
  • Camuto Group
    Marketing Manager
    Camuto Group Nov 2015 - Dec 2016
    New York, Ny, Us
    • Identified and executed strategic opportunities with account partners and negotiated digital marketing placements to drive sales via retail and e-commerce channels.• Oversaw retail and wholesale marketing initiatives for all categories of business for Vince Camuto, Louise et Cie, Imagine Vince Camuto, VC John Camuto, and ED Ellen DeGeneres brands.• Promoted new store openings through in-store events, targeted email programs, and direct mail pieces.• Worked with sales teams to support wholesale accounts by providing them with seasonal assets.• Developed training guides and educated retail and wholesale store associates on brands and products.
  • Michael Kors
    Global Wholesale Marketing Coordinator
    Michael Kors Sep 2014 - Nov 2015
    New York, New York, Us
    • Implemented global marketing strategies and secured marketing placements by assessing market opportunities.• Oversaw global marketing teams in US, EMEA, and Canada.• Developed and maintained relationships with wholesale partners to ensure their marketing needs were met.• Collaborated with sales teams to understand business plans and determined assets to support each category of business.
  • Ralph Lauren
    Marketing Coordinator, Wholesale Online Strategy & Marketing
    Ralph Lauren Jan 2014 - Sep 2014
    New York, Us
    • Performed in-depth competitive and market analysis to identify brand strengths and opportunities to enhance digital penetration and performance.• Developed seasonal marketing campaigns and strategies for department store channel.• Archived all projects, metrics, and key learnings in seasonal recaps.• Drafted creative briefs for design team that clearly illustrated relevant marketing messages.
  • Ralph Lauren
    Sales Professional/Brand Ambassador
    Ralph Lauren Sep 2012 - Dec 2013
    New York, Us
    • Provided excellent client service at the women’s flagship store achieving annual sales goals.• Trained in luxury sales and service with a focus on customer relationship management.• Selected by management to act as the Polo Brand Ambassador to help increase sales within store.• Obtained certification to sell fine jewelry and timepieces.
  • The Carlisle Collection
    Fashion Consultant/Assistant Manager
    The Carlisle Collection Jun 2010 - Sep 2012
    New York, New York, Us
    • Managed customer relationships and book of business of $300K+ in annual sales.• Hosted luxury showroom events and presented the Carlisle and Per Se clothing lines to high profile clients each season.
  • Elie Tahari
    Fashion Merchandising Intern
    Elie Tahari Jun 2009 - Aug 2009
    Millburn, New Jersey, Us
    • Performed seasonal analysis and price comparison.• Photographed apparel and footwear for Resort 2010 and Spring 2010 lines.• Utilized Photoshop to edit apparel and footwear photos taken in studio.
  • Hugo Boss
    Sales Associate
    Hugo Boss May 2009 - Aug 2009
    Metzingen, Baden-Württemberg, De
    • Familiarized customers with product and clothing options at the Flagship location.• Specialized in men's footwear and casual wear.• Processed transactions and served approximately 30 customers daily.

Katy Ann Lyons Skills

Fashion Apparel Merchandising Management Wardrobe Sales Customer Service Textiles Fashion Design Marketing Photoshop Styling Visual Merchandising Trend Analysis Wholesale Social Media Social Media Marketing Retail Social Networking Marketing Strategy Luxury Goods Advertising Leadership Adobe Photoshop Microsoft Office Event Planning Facebook Microsoft Excel Powerpoint Adobe Creative Suite

Katy Ann Lyons Education Details

  • Columbia Business School
    Columbia Business School
    Master Of Business Administration - Mba
  • Syracuse University
    Syracuse University
    Fashion Design; Entrepreneurship And Emerging Enterprises; Fashion Communications
  • London College Of Fashion, University Of The Arts London
    London College Of Fashion, University Of The Arts London
    Fashion Design
  • Huntington High School
    Huntington High School
    Class Of 2006

Frequently Asked Questions about Katy Ann Lyons

What company does Katy Ann Lyons work for?

Katy Ann Lyons works for Macy's

What is Katy Ann Lyons's role at the current company?

Katy Ann Lyons's current role is Retail Marketing and Strategic Customer Experience Expert | Omni-channel Brand Builder | E-commerce & Digital Strategy | Customer Insights.

What is Katy Ann Lyons's email address?

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What is Katy Ann Lyons's direct phone number?

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What schools did Katy Ann Lyons attend?

Katy Ann Lyons attended Columbia Business School, Syracuse University, London College Of Fashion, University Of The Arts London, Huntington High School.

What skills is Katy Ann Lyons known for?

Katy Ann Lyons has skills like Fashion, Apparel, Merchandising, Management, Wardrobe, Sales, Customer Service, Textiles, Fashion Design, Marketing, Photoshop, Styling.

Who are Katy Ann Lyons's colleagues?

Katy Ann Lyons's colleagues are Rachel Fico, Holly Mills, Kimberly Foote, Emma Conniff, Jade Cerasoli, Ashley Jones, Ahmet Burak Cil.

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