Katy Moore Email & Phone Number

San Diego, California, United States

Provide attentive technical support; troubleshoot software, hardware, and network problems as related to personal desktop computers.

Respond to Help Desk requests from users, providing Tier I and Tier II support.Assist users by phone, email, remote connection, and in person.Team with network and infrastructure staff to resolve complex problems.Plan and implement projects that involve interacting with users and their computers.Daily Administration of Windows and Mac computers; configure, install, and maintain operating systems, applications, and peripheral equipment. Troubleshoot and resolve problems with a wide range of software and hardware. Provide support and answer end-user questions regarding user accounts, e-mail, network access, printing, and other system questions. Manage, track and document the resolution of user requests in the Footprints ticket system. Train users and create step-by-step user documentation.

-Served as one-person Help Desk / on-site support for all Mac & Windows PC issues, connectivity, & peripheral problems-Installed & maintained network printers, desktop printers, fax machines, & LCD projectors.-Managed local area network including building wiring cross-connects, hubs, & switches.-Created user documentation & performed individual training for end users.-Managed & maintained telecommunications including Definity PBX, Octel voicemail, local telephone service, & long distance; managed voice & data wiring throughout the facility.-Installed & assisted Human Resources staff with use of specialized software (Peoplesoft, Infinium, e-Cruiter, Paystat, Clear Access).-Ensured software compliance, maintaining a tracking database of licenses.-Planned hardware needs for adequate resources, including sufficient memory, processing power, & disk space for major Windows OS upgrades, then negotiated with management to provide those hardware resources on time.