Manpreet Kaur Email & Phone Number

United Kingdom

Actively recruited, trained and managed the operations new host staff across different locations in the U.K to ensure they were well versed in company policies and capable of delivering exceptional serviceMeticulously compiled weekly work schedules based around store requirement such a recruitment/ training to support area managers meet KPIs and hit my personal targets Compiled a training programme for Guest Relation Hosts outlining all requirement for the role and constantly modified it as required so that training for the hosts can be as extensive and informative as possibleTravelled around the U.K to deliver classroom based training and offer one on one support to all the hosts so that they are fully competent and confident within their roleCurated weekly progress reports that provided strategic counsel to senior leadershipAccumulated broad business acumen while tackling a wide range of problems on a day to day basis

Gravesend, England, United Kingdom

Handled client interactions: responded to inquiries, updated clients on cases, addressed their needsCultivated and maintained relationships with existing clients to ensure client satisfaction and retention, while also seeking opportunities for up-selling legal services by hosting free legal advice sessions and utilising those sessions to gain new clientsEnsured the seamless progression of client cases by maintaining constant communication with lawyers to obtain updates and ensure adherence to timelines. By facilitating smooth case management, I optimised client satisfaction and streamlined the monthly payment collection process, aligning with key performance indicators and fostering ongoing client engagementConducted market research and analysis to identify trends, competitors, and potential areas for growth within the legal industry. Curated and presented a list of potential office spaces that were in line with the company’s expansion plans in Canada

Greenhithe, England, United Kingdom

Provided excellent customer service, addressed inquiries, and offered appropriate product recommendationsOperated the cash register and handled sales transactions accuratelyMaintained visual merchandising standards, organised inventory, and collaborated with the team for smooth store operations.

Gravesend, England, United Kingdom

Assisted customers in selecting appropriate eyewear, considering their preferences and prescription requirements while maintaining efforts to up-sell lenses add-ons based on the patient’s lifestyle such as ultra clear coatings for driving/ computer useConducted preliminary eye tests, such as visual acuity measurements, to aid the optometrist in the examination processPerformed frame adjustments and fittings to ensure that customers' glasses fit comfortably and securelyManaged appointment scheduling and maintained inventory of eyewear products to meet customer demands and ensure a well-stocked store

Gravesend, England, United Kingdom

Oversaw and managed front-of-house operations, effectively coordinating the waitstaff to ensure smooth and efficient serviceProvided exceptional customer service by greeting and attending to guests, addressing inquiries, and ensuring a delightful dining experience for all patronsHandled reservations and seating arrangements, collaborated with the kitchen team, and maintained a clean and organised dining area, contributing to a welcoming ambiance for customersAdditionally, trained new staff members to uphold the restaurant's service standards and supported various tasks to ensure seamless restaurant operations

Greenhithe, England, United Kingdom

Delivered exceptional customer service, assisting shoppers in product selection, and addressing inquiries during the busy Christmas seasonDemonstrated proficiency in efficiently processing transactions and handling gift wrapping services at the cash registerActively participated in visual merchandising efforts, ensuring well-stocked shelves and an organised store layout to enhance the shopping experience