Kaushik K. Email and Phone Number

• Involved in design, development and testing phases of project.• As per the best practices of Service Now, developed and configured Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, Scheduled Jobs.• Development/Integration of Web services for B2B communication for Change Management using inbound and outbound actions with script Includes and Sonic for the synchronization between third party and the Service Now Change application by processing XML Tags containing the full information of the record.• Performed several Integrations like LDAP, SSO, JIRA POC, and Remedy.• Expertise in Design and configure ITSM and customizing the applications using Java script, AJAX, HTML and DHTML in ServiceNow.

An administrative graduate assistant assists the staff of the administrative office of the University or a particular department. The assistant orders, interprets and collects different types of administrative data. The GA also helps with departmental exhibitions, registrations, research projects, etc. He/she may also be asked to do research, attend seminars or hold conferences. Co-ordinating undergraduate events, developing websites, marketing activities, preparing presentations for meetings, etc., are some of the jobs performed by a graduate general assistant. A GA may also have to do clerical work, assist faculty members with their research projects and prepare notices for students. Students who are pursuing advanced computer science degrees may also help in the maintenance, operation and programming of the college computer network.

Designed, Installed and configured components such as Incident/Problem Management, Change Management. Analyze, troubleshoot, and remedy identified system issues. ServiceNow application development, including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports.