Anne Kavanagh Email & Phone Number

Toronto, Ontario, Canada

As a B2B copywriter, I help SaaS companies attract new users, and convert trial users to paying customers through engaging content that moves them to act. I combine deep research on what matters most to the audience with conversion optimization best practices to create messages that meet them where they're at and move them to take the next step.

Toronto, Canada Area

As part of an amazing cross-functional organization of UX designers and writers, I created online and in-product content for Hootsuite’s social advertising and social listening products.

Toronto, Ontario, Canada

Ottawa, Ontario, Canada

Developed user documentation for eCommerce platform, including API documentation. Built close relationships with design team to ensure involvement of user education at earliest stages of feature development, advocating for end user experience during design.

Ottawa, Canada Area

Led 8+ team responsible for the design, development, test, and delivery of mobile Enterprise Voice over IP Collaboration app. Successfully delivered all committed major and minor releases on or ahead of schedule, within scope and budget. Worked with globally distributed teams and internal stakeholders to ensure timely execution on commitments, while managing all risks.

Ottawa, On

Held several senior information developer roles in telecommunications and eCommerce industries. Among key achievements:- Designed and developed user documentation for multiple telecommunications products, focussed on user needs (including on-product testing) and information re-use- Peer-edited technical documents for team of writers, ensuring consistent message and positioning in customer-facing product help- Completed content analysis and re-design of key operation guides, dramatically increasing usability- Supported capture of research results for Systems Architecture Group; edited white papers.

Chelmsford, Ma

Authored user documentation for biomedical devices, partnering with internal stakeholders to meet all industry and regulatory requirements. As part of content strategy, developed new template for user guides to ensure common look-and-feel of information across product lines.

Boston, Ma

Recruited to join high tech start-up company. Designed and authored new documentation suite, while building out Technical Publications team. Trained new writers in information development methodologies.

Ottawa, On

Developed documentation for multiple products and restructured existing technical documents to clarify content and improve usability. Recognized for innovation in content development for solution-level guides for highly-visible product offering, to very positive feedback from customer support and trials. Drove strategic pilot projects to eliminate areas or organizational duplication, and establish best practices for information development.

Ottawa, On

Developed documentation for suite of enterprise networking products; edited documentation and made substantive improvements for customer usability.

Phd, History

Bachelor Of Arts (Hons), Classical Studies

M.A., History