Kavya Shankar Email & Phone Number

United Arab Emirates

India

o Process: GreenLake Flex Capacityo GreenLake Flex Capacity delivers a number of key benefits using cloud experience that further boost productivity and ROI: Increases business productivity through faster deployments.o Eliminate procurement delays for on-premises IT expansion. Lowers Capital Expenses (CAPEX) by reducing the need to invest in IT.

India

• Experience in handling business operations for monitoring software tool that involved installation, server setup, troubleshooting issues with respect to the alerts & network security
• Generated ad-hoc reports to evaluate specific business requirements.
• Worked with ASMs in providing technical support for the stakeholders.
• Provided technical support for troubleshooting analytics and reporting issues.
• Optimized data access and storage to improve performance of analytics systems by 10%
• Excelled at implementation of web services in IRS software Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.

Bangalore Urban, Karnataka, India

• Operational Support Services for Storage servers with Network security services on basis of 30 stakeholders per day.
• Generated reports to track performance and analyze trends on daily basis.
• Worked on integration of web Portal for Support Services.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Configured hardware, devices and software to set up work stations for employees.

India

o Coordinated and Implemented the Manual Testing process.o Accountable for E-Commerce platform imbibing Hotel bookings, Bill Payments, Insurance Payments, Flight-Train-Bus-Cab. o Software Development life cycle (SDLC). Support - UI/UX Design for Client Websites. Performed Testing plan design and efficient execution.