Kayla Hoff

Kayla Hoff Email and Phone Number

Customer Service Representative @ Focus Care, Inc.
woburn, massachusetts, united states
Kayla Hoff's Location
Decatur, Illinois, United States, United States
About Kayla Hoff

With a background in front desk and guest service, pharmacy technician, and hospital work, I bring a unique blend of customer service, medical knowledge, and administrative expertise to any role. My proficiency in software, leadership abilities, and training experience further demonstrate my value as a versatile and capable team member.Skills and Experience:• Medical Customer Service: Experience in front desk and guest service roles, providing exceptionalcustomer service to patients and visitors.• Pharmacy Technician: Proficient in assisting pharmacists with prescription processing, inventorymanagement, and maintaining patient records.• Hospital Experience: Knowledge of medical terminology, HIPAA regulations, and experience in ahospital setting.• Communication Skills: Strong interpersonal and communication skills, ensuring effective andempathetic communication with patients and healthcare professionals.• Data Entry and Scheduling: Experience in data entry, filing, and medical scheduling, ensuringaccuracy and organization of patient information.• Proficient in Microsoft Word and other software.• Leadership and Staff Training: Experience in leadership roles and training staff members in customer service and medical office procedures.• Personal Assistant: Experience in providing administrative support, managing calendars, andcoordinating appointments.• Multi-Line Phone Systems: Proficient in handling high call volumes and providing professional phoneetiquette.• Medical Records and Clerical Tasks: Experience in maintaining medical records, performing clericaltasks, and ensuring confidentiality.

Kayla Hoff's Current Company Details
Focus Care, Inc.

Focus Care, Inc.

View
Customer Service Representative
woburn, massachusetts, united states
Website:
focuscares.com
Employees:
54
Kayla Hoff Work Experience Details
  • Focus Care, Inc.
    Remote Member Service Representative
    Focus Care, Inc. Jan 2022 - Present
    Woburn, Massachusetts, United States
    As a Member Service Representative at Focus Care, I handle various tasks such as scheduling,appointment confirmations, training new staff, faxing authorizations, managing Excel spreadsheets, data entry, maintaining patient charts, and processing insurance applications.
  • Decatur Memorial Hospital
    Unit Secretary
    Decatur Memorial Hospital Feb 2018 - May 2020
    Decatur, Illinois, United States
    During my time in the hospital, I supported medical staff with various tasks, interacted with patients, assisted in patient care, managed medical records, and ensured a comfortable and efficient hospital experience for patients and their families.
  • Country Inn & Suites By Radisson
    Front Desk Staff
    Country Inn & Suites By Radisson Jul 2016 - Feb 2018
    Decatur, Illinois, United States
    As a Front Desk and Guest Service representative, I welcomed guests, managed check-ins and check-outs, handled reservations, provided information about the hotel amenities, and ensured a pleasant stay for all guests.
  • Rocco'S Pub
    Bartender
    Rocco'S Pub Jan 2015 - Mar 2016
    Decatur, Illinois, United States
    While bartending, I was proficient in efficiently opening and closing the bar, managing the cash register with precision, maintaining stock levels to ensure a well-stocked bar, expertly mixing and serving a variety of drinks to meet customer preferences, and overseeing all aspects of bar operations to provide exceptional service.
  • Illinois Title Loans Inc
    Customer Service Sales Representative
    Illinois Title Loans Inc Dec 2012 - Jun 2014
    Decatur, Illinois, United States
    Managed the title loan application process with efficiency, conducted sales calls to promote services, handled collection and courtesy calls to maintain customer relationships, expertly opened and closed the store, and managed repossession procedures, demonstrating a comprehensive understanding of the sales cycle and customer service.
  • Addus Homecare
    Home Health Aide
    Addus Homecare Aug 2011 - Jul 2012
    Decatur, Illinois, United States
    Managed the comprehensive care of elderly individuals, attending to their diverse needs with compassion and professionalism, while also providing reliable transportation services to ensure their well-being and comfort.
  • Hampton Inn And Suites
    Front Desk Staff
    Hampton Inn And Suites Jan 2011 - Jul 2011
    Decatur, Illinois, United States
    As a Front Desk and Guest Service representative, I welcomed guests, managed check-ins and check-outs, handled reservations, provided information about the hotel amenities, and ensured a pleasant stay for all guests.
  • All Windows Direct
    Personal Assistant
    All Windows Direct Apr 2010 - Jan 2011
    Decatur, Illinois, United States
    Handled various administrative tasks as a Personal Assistant at All Windows Direct, including efficiently managing incoming calls, scheduling appointments, and overseeing store operations with precision and attention to detail.
  • Csl Plasma
    Medical Receptionist
    Csl Plasma Jan 2010 - Jan 2011
    Decatur, Illinois, United States
    In my role as a Reception Technician at CSL Plasma, I conducted donor screenings, took vital signs, performed finger sticks, administered screening questionnaires, and ensured a smooth donation process for our donors.
  • The Medicine Shoppe
    Pharmacy Technician
    The Medicine Shoppe Jun 2007 - Jan 2010
    Decatur, Illinois, United States
    Working as a Pharmacy Technician, I assisted pharmacists in preparing and dispensing medications, managed inventory, processed prescriptions, provided customer service, and maintained a clean and organized work environment.

Kayla Hoff Education Details

Frequently Asked Questions about Kayla Hoff

What company does Kayla Hoff work for?

Kayla Hoff works for Focus Care, Inc.

What is Kayla Hoff's role at the current company?

Kayla Hoff's current role is Customer Service Representative.

What schools did Kayla Hoff attend?

Kayla Hoff attended Meridian High School.

Who are Kayla Hoff's colleagues?

Kayla Hoff's colleagues are Melissa Ligues, Rebecca Barron, Marachi Divine Omeka, Toni Johnson, George Williams, Abdinasir Elmi, Katie Hileman.

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