Kayla L is a Transformation Director at UnitedHealthcare. Colleagues describe her as "I had the pleasure of working with Kayla at ITR Economics, supporting her in her role as Senior Economist. She is a natural leader, with a lot of knowledge in both specific industrial markets as well as macro and micro economic trends occuring in the US. She has an affinity for problem-solving, especially in terms of generating applicable business solutions for clients. I learned a lot from working alongside her, and highly reccommend her for any analytical or client-facing role." and "Kayla has a strong and positive management style and is very skilled at synthesizing client requests into actionable items, and having them completed on schedule. Kayla has superior customer service skills."
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Transformation DirectorUnitedhealthcareMelbourne, Fl, Us -
Transformation DirectorUnitedhealthcare Feb 2024 - PresentMelbourne, Florida, United States -
Associate Director Of OperationsUnitedhealthcare Oct 2020 - Feb 2024Melbourne, Florida, United StatesAccountable for Medicaid Appeals and Grievances Teams serving 25+ Medicaid markets, managing 400+ people in the US, Puerto Rico, and India. Quickly delivered on improving KPI performance from an underperforming team through developing a rigorous inventory suite, evaluating forecast and resource requirements, and collaborating with technology lead to deploy automation throughout manual processes. Liaise regularly with Senior directors, VPs, and C-Suites from individual state Medicaid Health plans on strategic objectives and performance.
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Associate Director Of OperationsUnitedhealthcare Oct 2018 - Oct 2020Melbourne, Florida, United StatesOversaw the Part C Medicare Appeals Operation and Support Teams of 300+ individuals in the US, Ireland, India, and the Philippines. Responsible for the strategy and execution of delivering 99% of Medicare membership in 5 STAR rating contracts (CMS program that provides quality and performance information to Medicare beneficiaries). Consulted with copious business and regulatory partners in a matrixed organization to deliver on KPI targets and long-term MBO goals.
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Business Process ConsultantUnitedhealth Group Feb 2015 - Oct 2018Concord, NhResponsible for creating, controlling, and improving business processes through data driven analytics and tools. Directed team of senior analysts accountable for quarterly government operations volume forecasts, planning resource requirements, financial planning for $8M Operation, root cause analytics, cycle time reduction efforts, and daily inventory management. -
Managing EconomistItr Economics Mar 2010 - Jan 2015Concord, NhManaged a growing group of junior and senior economist at ITR Economics™ and oversaw the production of all subscription and consulting based services. Consulted directly with a broad array of customers on current and future economic conditions and provided proactive strategies for long term planning,
Kayla L Education Details
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Business Economics
Frequently Asked Questions about Kayla L
What company does Kayla L work for?
Kayla L works for Unitedhealthcare
What is Kayla L's role at the current company?
Kayla L's current role is Transformation Director.
What schools did Kayla L attend?
Kayla L attended City University (Gb), Richmond, The American International University In London.
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