- Provide effective customer support and communication-Managed service ticket data and record- Act as communication liaison between service and internal departments- Provide administrative support to department management

- Maintained connections with current AT&T customers to provide a point of contact for their ongoing service needs and assist with customer service issues.- Generating leads and opportunities through tools such as cold-calling, emailing, and salesforce- Continually trained on product knowledge and soft skills for sales- Actively prospected to promote revenue growth of our additional wireline, mobility, and security services.

• Apply a dynamic approach when assisting with meal preparation according to standard recipes in a fast-paced environment.• Continuously evolve the guest experience by displaying product and service knowledge, providing top-notch customer service, and professionally handling complaints.• Employ knowledge of safety standards and quality control, while excelling at providing outstanding customer service and ensuring that all food prep and storage areas meet cleaning standards.• Demonstrate expertise in proper food preparation, storage, use of kitchen equipment, sanitation, and safety to ensure performance goals are met.

• Continuously strive for improvement, created and implemented innovations to enhance the residents’ experience and increase satisfaction.• Earned a reputation for professionalism and expert skills by contributing expertise in areas including kitchen operations, dish preparation, and guest relations. • Performed and implemented all aspects of daily kitchen operations including preparing commissary café items, cooking, and serving meals, following residents’ dietary needs and restrictions.• Maintained a clean and orderly and ensured all kitchen operations and activities are carried out in full compliance with nutrition and sanitation guidelines.

• Worked closely with team members to ensure the smooth, efficient, and safe running of the kitchen functions and assisted with breakfast buffet preparation and other meals following recipes instructions.• Spearheaded consistent operating standards and procedures that positively influenced the overall operations while partnering with staff members to create innovations and deliver an excellent dining experience.• Consistently exceeded performance goals by giving an outstanding service, had complete knowledge of products and services, and promoted high-quality food standards, and performance as a team.• Leveraged strong attention to detail while working at various action stations, including made-to-order pizzas and sandwich making.

• Implemented environmentally friendly processes and procedures for food preparation and waste management in the hotel.• Blended complex problem-solving skills with kitchen operations to ensure the proper execution of all banquet functions and provide high-quality service standards.• Utilized food preparation tools to prepare food items following standard recipes and preserve all necessary ingredients for daily kitchen operations.

• Demonstrated effective leadership and team-building abilities while ensuring that food safety and operations standards are always maintained, increasing customer satisfaction.• Championed the complete spectrum of operations management and customer service by setting up banquet events for over 1000 guests and delivering an excellent experience. • Collaborated with staff members in multiple food and beverage outlets in the hotel including breakfast, the on-site restaurant, and banquets.

• Earned a reputation for professionalism and expert skills for coordinating operations for large club events, resulting in 100% positive feedback from members.• Leveraged strong attention to detail and provided proficient consistency in managing multiple orders in a fast-paced environment and delivering the best cocktails and drinks when the bartender was absent.• Applied highly effective communication skills and increased customer loyalty by displaying product knowledge, recommending complementary products, and responding to customer’s requests to ensure customer satisfaction.

• Maintained excellent service standards to ensure total guest satisfaction through effective communication skills and efficient anticipation of guest requirements.• Exhibited thorough knowledge of food and beverages, described menu items, provided recommendations, and responded to special requests and inquiries.• Achieved and maintained the highest levels of customer service and satisfaction and enhanced restaurant reputation by acting in a welcoming and approachable manner during each interaction.• Actively shared knowledge by training and coaching new staff members to provide top-notch customer service and ensure performance goals are met.