Proven track record of success in remakes and exchanges, ensuring customer satisfaction and loyalty. Skilled in handling complex customer inquiries and resolving issues with efficiency and professionalism. Strong attention to detail and ability to multitask in a fast-paced environment. A team player with excellent communication and interpersonal skills, dedicated to delivering personalized and positive experiences for every customer. Committed to upholding the highest standards of quality and maintaining a customer-centric approach.

Answering inbound calls regarding account types, banking products, loans, and credit cardsTracking payments and explaining all account chargesResolved customers issues with fraud claims, identity theft, and replacing lost or stolen credit and debit cards.

Answering inbound calls for client insurance, therapy dates, session knowledge and canceling servicesEntering data, organizing customer weekly session dates with billingCross-Trained new hires on Microsoft, Outlook, and Excel inputEnsured integrity and confidentiality by observing HIPPA laws and client eligibility requirements.

Effectively supervised day to day front end operationsHired, trained, and managed 10 plus employees dailyConducted weekly performance reviews with employees and lead weekly meetings with district managers.

The operator-maintainer is responsible for operating and maintaining the Patriot Launching Station, which includes transporting, emplacement, electronics, and maintenance. As leadership, I trained and was responsible for not only my 8-soldier squad, but the 49-member team for Better Opportunities for Single Soldiers volunteering and fundraising while in Okinawa, Japan.

Handled approved customers for new lines of serviceProvided guidelines for trade-ins and insurance claimsPerformed credit checks for new customersUpselling/educating new products to existing customers.

Processed payments for delinquent accountsProcessed loan applications for new and existing customersProvided bankruptcy policy assistance to existing customersHelped customers who encountered hardships with repayment programs