Kaylee Costa Email & Phone Number

Massachusetts, United States

Westport, Ma

•Increased the amount of marketing qualified leads by 150% •Responsible for revamping company marketing strategy including managing various methods of marketing•Oversee marketing partnership with outside sales agency•Redesigned and updated company website while refining messaging and digital presence •Oversee various elements of office administration for multiple business units, ensuring efficient day-to-day operations•Responsible for managing relationship with Registry of Motor Vehicles to maintain compliant operations of driving school

Woods Hole, Massacusetts

•Responsible for onsite event coordination, including Starry, Starry Night a James Beard Celebrity Chef Fundraising Dinner•Manage the Red Chair Travels; a marketing initiative done in cooperation with BedandBreakfast.com and involving luxury bed and breakfast partners in North America •Ensure efficient daily operations across all departments with a focus on providing memorable, optimal guest experiences•Resolve guest and staff issues in a dynamic environment •Provide staff training on company tech stack with ongoing enablement and troubleshooting•Responsible for consistently increasing total business revenue by 20% + year over year

New Bedford, Massachusetts, United States

•Create and manage social media accounts and emails on behalf of clients•Design and launch new website•Recruit participation from the 50+ businesses for various events by phone, email and in person•Create new events to expand the shoulder seasons, as well as expand the reach and size of already existing events•Responsible for marketing content to be used for events, social media, blogs, many of which were picked up by local and regional news stations

Bourne, Ma

•Greet customers as box office cashier •Take and fulfill concession orders•Theater/concession cleanup after each movie•Assisted with monthly inventories of all food and supplies

Amherst, Ma

•File, fax, copy, fill out forms, and assist with any other tasks as assigned.•Create database information within Microsoft Excel •Use online research tools and data gathering techniques

Amherst, Massachusetts

•Deliver confidential interdepartmental mail all over UMass campus.•Assist in the Dean's office with filing, copying, faxing, organizing, mailing and any other office tasks.

Hadley, Massachusetts

•Greet guests at arrival and assist guests with a quick and enjoyable check in process.•Offer help with directions, recommendations for the area including food, activities, shopping, taxi services, and any other requests that a guest need assistance with.•Heavy sales experience, negotiating/upselling rooms, showing rooms and property to possible guests.•Work effectively with guests in a wide array of situations ranging from heavily problematic to the simplest of requests; both over the phone, through emails and in person.•Excelled in communication between shifts, managers, and guests; ensuring guest satisfaction always.•Knowledgeable and skilled with the OPERA reservation computer system.

•Greet customers, box office cashier, take concession orders, and assist with inventory and theater/concession cleanup.

Hospitality And Tourism Management, Tourism And Travel Services Management

Bachelor Of Science Degree, Hospitality And Tourism Management

Graduating Class of December 2012 Four years of relevant Hospitality and Tourism Management coursework; 2010 Summer Abroad HTM Studies

Education record