Kayleigh Bates Email & Phone Number

Amsterdam, North Holland, Netherlands

- Conducting UX research through user interviews, surveys, heatmaps and Google Analytics statistics- Conducting testing through usability tests and A/B tests- Creating responsive web, tablet and mobile wireframes, low-fi and hi-fi designs and prototype flows- Contributing to the UX design system and brand guidelines- Consulting on information architecture, user journey flows, mobile app interaction and accessibility for web and mobile- Defining UX strategy within the… Show more - Conducting UX research through user interviews, surveys, heatmaps and Google Analytics statistics- Conducting testing through usability tests and A/B tests- Creating responsive web, tablet and mobile wireframes, low-fi and hi-fi designs and prototype flows- Contributing to the UX design system and brand guidelines- Consulting on information architecture, user journey flows, mobile app interaction and accessibility for web and mobile- Defining UX strategy within the e-commerce team- Participating in design reviews and working closely with an external development team in sprints- Collaborating with the e-commerce specialist to make changes on the website, visual designers and content writers on various projects, and the customer service team to ensure issues are resolved for customers Show less

Utrecht, The Netherlands

Projects:- [2023 - 2024] Mobile app design (Android & iOS) for a well-known Dutch leisure company. Designed improvements for the app for one of their holiday parks, used by visitors and holiday park content managers.- [2021 - 2022] Product design for British Professional Services Automation platform (web and mobile). Allows business owners, and freelancers track their hours, projects, opportunities and profit. Also did a video creation and editing project for them.- [2021]… Show more Projects:- [2023 - 2024] Mobile app design (Android & iOS) for a well-known Dutch leisure company. Designed improvements for the app for one of their holiday parks, used by visitors and holiday park content managers.- [2021 - 2022] Product design for British Professional Services Automation platform (web and mobile). Allows business owners, and freelancers track their hours, projects, opportunities and profit. Also did a video creation and editing project for them.- [2021] Product design of mobile app (Android & iOS) for British startup. Community-driven, original short stories for people who want to be inspired without committing lots of time to a full book.– [2020] Product design of mobile app (Android & iOS) and brand website for Dutch startup. Aimed at electric vehicle drivers to charge their EV green and cheaply.– [2020] Wireframing and visual design of payment terminal screens for Android devices. Designed to improve the ease of use for the cashier in Horeca. Show less

Veenendaal, Utrecht, Nederland

Working with designers, developers, product owners and users to design and build solutions within an EPD (electronic patient dossier) product in Healthcare.Includes:- contributing to the design system- UX and UI design of new components and interaction behaviours- usability testing with users- conducting focus groups with clients- working with developers to implement designs

Remote

Supported users of a digital content collaboration tool for a British startup.– Worked with the CS team to contextualise sub-user journey on sign up. Increased user engagement by ~20%– Supported the Design and Product teams to improve in-app on-boarding, reducing customer drop-off by ~35%– Completed project with the Product and Marketing teams to create video help content, raising in-app engagement in the first 30 days by ~40%

Remote

– Designed customer account review process and graphical reports. Reports sent saw increased user engagement of ~50% with the CSMs.– Produced customer journey map. Improvements made to comms and frequency saw increased product engagement of ~30%– Hosting calls throughout the customer's product journey, increasing team's product adoption by ~70%– Creating written and video help content, increasing CMS integration usage by ~20%

Farringdon

Supported users of a digital financial and resource management tool for a British startup. Improved the customer experience through: – writing better help copy, decreasing # of support tickets submitted by ~65%– streamlining the customer on-boarding process, making it 4x faster– providing technical support 7x faster than the competitors, which had a ~95% satisfaction rating

London, United Kingdom

As a Project Manager, I worked alongside a consultant and a researcher, to search and recruit for senior leadership positions within the higher education sector. My responsibilities were:– Managing projects from start to finish and successfully meeting deadlines– Managing risk and uncertainty– Negotiating resource– Resolving client issues– Being the point of contact for clients and candidates– Producing project milestone documentation– Working with third party… Show more As a Project Manager, I worked alongside a consultant and a researcher, to search and recruit for senior leadership positions within the higher education sector. My responsibilities were:– Managing projects from start to finish and successfully meeting deadlines– Managing risk and uncertainty– Negotiating resource– Resolving client issues– Being the point of contact for clients and candidates– Producing project milestone documentation– Working with third party suppliers, consultants and researchers– Diary management and booking travel Show less

London, United Kingdom

Kulu Valley was acquired by the global corporation Qumu Corp in Oct 2014. My role focused on the areas of Operations and Human Resources in the growing business, but I also engaged with other departments on an ad-hoc basis.Highlights:– Managed ad-hoc projects including increased office capacity by 16%. Sourced and negotiated 55% savings on regular meeting space to accommodate a growing team. Spearheaded global procurement project to upgrade hardware offering to clients… Show more Kulu Valley was acquired by the global corporation Qumu Corp in Oct 2014. My role focused on the areas of Operations and Human Resources in the growing business, but I also engaged with other departments on an ad-hoc basis.Highlights:– Managed ad-hoc projects including increased office capacity by 16%. Sourced and negotiated 55% savings on regular meeting space to accommodate a growing team. Spearheaded global procurement project to upgrade hardware offering to clients resulting in a cost saving of 30% – Development and formalisation of process for supplier invoicing, debtors and company card reconciliation, resulting in debt days reduced by 45%, month-end accountingturnaround 3 times faster – Led and managed office refurbishment project to accommodate a projected double in UK employee count within global budget– Implemented new hire process and developed induction and on-boarding program to provide resource for a growing company– Fulfillment and comprehensive management of improved EMEA HRIS system – enabled consolidation of two payroll and leave management entities, resulting in operational saving of 15% per year Show less

London, United Kingdom

My role encompassed:– Comprehensive management of the London office– Creating and introducing Operational projects for the business– Liaising with suppliers and managing relationships– Assisting customers with light technical queries– Ownership of the Accounts Payable business function, including invoice management– Debt collection for Accounts Receivable– Event management and improving employee cohesion– Reception duties, meet and greet with customers and… Show more My role encompassed:– Comprehensive management of the London office– Creating and introducing Operational projects for the business– Liaising with suppliers and managing relationships– Assisting customers with light technical queries– Ownership of the Accounts Payable business function, including invoice management– Debt collection for Accounts Receivable– Event management and improving employee cohesion– Reception duties, meet and greet with customers and VIPs– First Aid and Fire Warden, includes employee training– Personal Assistant duties for the MD and Founder Show less

Leeds, United Kingdom

I was part of the team responsible for looking after the HR administration for all freelance interpreters and liaised with them on a daily basis over the phone and in person.This included ensuring valid Criminal Records Checks were in place, that the company had obtained the interpreters’ identity documentation and tested its validity if necessary and locating legal contracts that were fully signed and within term.Key achievements:– I was chosen from my team for a high… Show more I was part of the team responsible for looking after the HR administration for all freelance interpreters and liaised with them on a daily basis over the phone and in person.This included ensuring valid Criminal Records Checks were in place, that the company had obtained the interpreters’ identity documentation and tested its validity if necessary and locating legal contracts that were fully signed and within term.Key achievements:– I was chosen from my team for a high profile, classified project working with the Ministry of Defence for which I was the sole administrator. I completed MOD vetting forms on behalf of the company, and this gave me insight into the workings of high level security clearances. Show less