Kayle Matye Email & Phone Number

Minnesota, United States

As a Senior Quality Control Analyst, I continue to ensure the highest standards for our lending products through meticulous testing while also overseeing and managing a dedicated QA team.Key Responsibilities:- Functional Testing: Conduct thorough testing of product features to ensure they meet specified requirements.- Collaboration: Work with product teams to identify improvements and with engineers during testing phases to resolve issues efficiently.- Bug Management: Discover, document, and track bugs, collaborating with developers for quick fixes.Cross-Device Testing: Test across various devices (Windows, Mac, iOS, iPadOS, Android) to ensure consistent performance.- Browser Compatibility: Perform rigorous testing across browsers (Safari, Chrome, Firefox, Edge) for seamless functionality.Supervisory Responsibilities:- Resource Planning: Plan across the organization to ensure QA resources are available when needed, aligning with project deadlines.- Triage Process: Implement and manage a triage process for key products, including issue validation, ticket submission, and collaboration with engineering on fixes.- Team Leadership: Supervise and work alongside a team of 4, fostering a collaborative and efficient work environment.Skills and Tools:- Manual Testing: Expert in manual testing methodologies.- Bug Tracking: Proficient in using bug tracking tools to log defects and track their status.- Cross-Platform Testing: Experienced in testing on different operating systems and devices.Collaboration: Effective collaboration with product managers, engineers, and other stakeholders.- Detail-Oriented: Meticulous attention to detail to identify and address issues.- Leadership: Strong leadership and resource planning skills to manage QA team and processes effectively.With strategic approach to supervision, I am committed to delivering high-quality products and leading a team that consistently exceeds expectations.

Minnesota, United States

As a dedicated Quality Assurance Analyst, I ensured the highest standards for our lending products through meticulous manual testing.Key Responsibilities:- Functional Testing: Tested product features to ensure they met specified requirements.- Collaboration: Worked with product teams to identify improvements and with engineers during testing phases to resolve issues efficiently.- Bug Management: Discovered, documented, and tracked bugs, collaborating with developers for quick fixes.- Cross-Device Testing: Tested across various devices (Windows, Mac, iOS, iPadOS, Android) to ensure consistent performance.- Browser Compatibility: Conducted thorough testing across browsers (Safari, Chrome, Firefox, Edge) for seamless functionality.Skills and Tools:- Manual Testing: Expert in manual testing methodologies.- Bug Tracking: Proficient in using bug tracking tools to log defects and track their status.- Cross-Platform Testing: Experienced in testing on different operating systems and devices.- Collaboration: Effective collaboration with product managers, engineers, and other stakeholders.- Detail-Oriented: Meticulous attention to detail to identify and address issues.With a strong foundation in manual QA processes and a collaborative approach, I am committed to delivering high-quality products that exceed user expectations.

Minnesota, United States

- UAT project lead for eSIM/pSIM project that encompasses developing story requirements, user test cases, lower and production environment and end-to-end validation. Partnership with dev ops team to design/develop/execute test cases to validate code base.- Built partnership with Go-To-Market team for all P1 - P4 VBG product launches. Executed production validation and reporting to GTM team. Partnered with internal OEM leads to ensure full compliance with OEM deliverables.- Collaborated with Verizon Business Group systems director to present system enhancements to senior VBG leadership. Presented numerous live presentations showcasing features, required deliverables, and live customer scenarios for full understanding of end-user experience.- Learning and Development UAT lead to assist with creation and certification of retail tablet training materials for all Verizon Consumer Group retail users.- Assist in the delivery of requirements for Epic support in B360 (internal sales platform), Feature decomposition, Sales Enablement system & Tools, User Experience and End to End functionality while focusing on high quality deliverables. - Supports all functional/UAT testing across multiple platforms (desktop, tablet, mobile browser, mobile app) and sales channel. Also an integral part of Story pointing and User Story refining for Enterprise / Minor Releases and Change Control wireless B2B systems.- Acts as an essential part of delivery execution and works closely with content leads, scrum masters, Product Owner IT, RTE, SMTS, BA’s to groom user stories, define sprint objectives & Definition of Done, provide feedback, execute testing and provide sign off using Jira, dashboards and SQA.- Participate in agile ceremonies as appropriate, which includes sprint planning, Daily Stand up, Retrospective and Sprint review while helping to reiterate team values & norms using information radiator.

Minnesota, United States

- UAT project lead for eSIM/pSIM project that encompasses developing story requirements, user test cases, lower and production environment and end-to-end validation. Partnership with global IT team to design/develop/execute test cases to validate code base.- Partnership with Go-To-Market team for all business group product launches. Executed production validation and reporting to GTM team. Partnered with internal OEM leads to ensure full compliance with OEM deliverables.- Collaborated with systems director to present system enhancements to senior leadership. Presented numerous live presentations showcasing features, required deliverables, and live customer scenarios for full understanding of end-user experience.- Learning and Development UAT lead to assist with creation and certification of retail tablet training materials for all retail users.

Plymouth, Minnesota

- On-site deployment lead. Developed national system to coordinate all on-site phone/device deployments. Partnered with various OEM partners to develop best practices for setup/support of devices. Provided weekly reporting to COE leadership and facilitated roundtables for feedback.- Facilitated different project efforts including the launch of a new POS system. Partnered with global IT/project leads for production pilot program. Participated in a six month rollout of the new system to stress test and provide feedback.

Rochester, Minnesota

- Support the delivery of the ultimate customer experience by working with solutions sales team to manage customer wait times, resolve customer issues, and assist with customer transactions as needed.- Demonstrate and hold team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all customers.- Effectively manage the performance of my team, assess and track team's performance, which includes meeting and exceeding assigned quotas, and work with my team to implement development plans for any existing skill gaps.- Ensure my team contributes to the growth of a loyal customer base, providing ongoing development, training, and coaching that inspires and motivates my team.- Utilize a wide range of people and operational management skills to optimize the customer and employee experience and maintain the health of daily and long-term store functions, including analyzing store staffing needs, providing hiring and promotion decisions, reporting financial and sales status, managing cash and inventory levels, and ensuring that compliance, sales, and retention objectives are met.

Burnsville, Minnesota

- Excite and inspire customers about Wireless Solutions and how they can impact their lives.- Build genuine customer relationships by earning their loyalty and trust.- Ensure customer satisfaction and demonstrate professionalism and integrity.- Implement sales goals and achieve sales metrics

Walla Walla, Wa

Billings, Montana Area

Billings, Montana Area

Billings, Montana Area