I’m a Quality Control (QC) leader with years of experience in building and optimizing QC frameworks for high-stakes, complex products in the lending and technology sectors. My focus is on ensuring top-tier quality for both internal and external customers by leading manual testing teams, driving process improvements, and integrating the right tools to deliver results.With a hands-on approach, I’ve successfully led teams through all stages of testing for products like Mortgage LOS, Underwriting systems, and user management tools. I excel in developing and scaling QC processes, from strategy design to implementation, and am skilled in using tools like Postman, BrowserStack (for mobile and cross-device testing), and Auth0 to ensure seamless product performance.As a leader, I’m passionate about creating collaborative, high-performing teams. I guide teams through testing cycles, remove roadblocks, and drive continuous improvement with a focus on agility, efficiency, and customer satisfaction. I’ve built strong foundations for quality by defining processes and fostering a culture of accountability and innovation.Key Skills & StrengthsQC Leadership & Team Development: Leading and mentoring QC teams to ensure high-quality product delivery across diverse systems. Skilled in fostering collaboration and driving results in both manual and automation testing.Process Optimization: Experienced in creating and refining QC frameworks, ensuring consistency, efficiency, and alignment with business objectives.Tool Expertise: Hands-on experience with a variety of tools, including Postman, BrowserStack, Auth0, Steady (Status Hero for team management), and Notion (for SOPs and documentation).Customer-Focused Quality Assurance: Committed to delivering high-quality, defect-free products with a focus on internal and external customer satisfaction.
Listed skills include Customer Service, Wireless, Customer Satisfaction, Direct Sales, and 46 others.