Kristine Barbon Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

• Locate and retrieve customer that failed to appear in court per the terms of their bail agreement.
• Research the nature of the case, locate the person (contactable details) and develop a recovery strategy.
• Follow a strict Procedure during the recovery process.
• Tele Calling or Tracing Written off Accounts from 6 to 48+ months to reach customer for their payment and make their accounts active.
• Reach customers and Negotiate for settlement/repayment Plan.

Philippines

• Processed paperworks and contracts obtained by sales executives as well as maintain an accurate database of customer information such as billing details, product preferences and correspondence addresses ( Scope of.
• Responsible in the application of payments receivable from customers made through BACS, wire transfers, check or credit cards for a customer’s service subscription.
• Ensures goods are delivered on schedule to customers and maintain updated records on sales figures on daily/weekly basis.
• Responsible for processing invoices, setting up payment accounts via bank transfer or credit card and investigating overdue payment using an online CRM tool.
• Estimates product if requested by customer and closely monitors the progress of the ongoing orders.

Philippines

• Provide product support to customers purchased items, particularly Linksys & Cisco Routers.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service satisfaction.
• Quickly and effectively solve customer product issues, preferences/needs and inquiry.
• Managing customer communications through chat, email, telephone, sms, social media.
• Ensure adept knowledge on product features and trainings to deliver excellent quality technical support.

Jeddah Governorate, Saudi Arabia

Region X - Northern Mindanao, Philippines