Assists the manager in providing direction to the desktop support department. Handle a defined support territory, as well as supervision of other desktop technicians, including managing day to day activities, providing technical support, time sheet preparation, and yearly evaluations. Provide detailed technical assistance to team members and the first escalation step for any work that needs to be escalated to higher level technicians. Responsible for maintaining relationships with customers, making sound and timely decisions, and using good judgment to determine which decisions should be escalated. May lead projects that require coordination with other departments or vendors.

Primary desktop support tech lead for all OIT related projectsInstall, image, and setup computersTroubleshoot and repair hardware and software on different types of computersQuote computer systems and peripherals Track work flow in Dell Kace application ticketing systemWork with group to complete projects as well as take the lead on some projects

Install, image, and setup computersTroubleshoot and repair hardware and software on different types of computersQuote computer systems and peripherals Track work flow in Dell Kace application ticketing systemWork with group to complete projects as well as take the lead on some projects

Track all incoming and outgoing cash flowInput customers information and payments into Excel and QuickBooks ProInvoice customers, produce quotes, verify scheduleAssist with marketing business, create business cards\flyers, send out customer surveys

Basic computer repair and maintenance, including keeping call logs of work done.Assisting 70 apartment complexes and main office with computer repair and maintenance Suggested purchases, pulled quotes, placed ordersMatched End of Month reports with Classic databases, as well as making sure all offices had transmitted their reports by the 10thPaid mortgage payments to USDA for apartment complexes, also received government subsidy payments for those who did not pay mortgages.

Answer general help desk calls for main office and site offices in AlabamaFormat Computers, install software, drivers and setup new systemsSetting up new employees in Active Directory, using NT 4.0, Exchange 5.5, and Netware 3.1Updating system wide software programs, maintaining Access database Quoting computers, computer supplies and toner as well as ordering