Kelly Byram Email & Phone Number

Conduct 6-8, 15-minute consult Screening Calls per day for High-Risk Clients assessing for safety, substance use, and eating disorders to determine the appropriate level of care and provider match. Utilize clinical knowledge and internal tools to curate an ideal provider match for clients based on clinical needs, schedules, and unique client preferences.Collaborate with cross-functional teams to pilot referral workflows to expedite care for clients referred via pre-existing referral relationships such as Stanford and UCLA health centers, resulting in new workflows and processes to be developed to improve patient experience and staff efficiency.Deliver comprehensive training programs for new hires, ensuring a smooth onboarding process. Remain “go-to” support to all new hires for ongoing questions, concerns, and case consultation.Actively participated in hiring panels, demonstrating expertise in candidate assessment by conducting thorough interviews, evaluating resumes, and providing valuable insights that contributed to the selection of 14 Senior Care Navigators.Respond to 80+ client and provider inquiries daily while utilizing EMR, EHR, and communication platforms including Welkin, Acuity, Zendesk, Telescope, Tableau and other internal tools to ensure new and existing clients are supported through their entire Octave life cycle.Represent the company at external events including community walks and employer benefits fairs to educate prospective clients about Octave’s services and offerings leading to 60+ new client leads.Serve as the representative for the Care Navigation Team on Octave’s Values Committee meeting monthly to discuss our new company values and how to integrate them into our culture leading to new initiatives such as our “Mixtape Sessions” to help build our culture and reinforce that “we are human beings first.”

Morristown, New Jersey, United States

Morristown, New Jersey, United States

Lead 6-9 Small Group Fitness Classes Per Week, ensuring client safety focusing on benefits of the benefits of the Pure Barre Technique consistently maintaining a 4.9/5 client satisfaction score.Teach weekly Foundations Class for new clients to break down the technique and educate prospects on what sets our technique apart from others to increase membership sales and retention.Assist management with studio schedule and ensure class types, times, levels and Teacher scheduled are ideal to maximize occupancy and client satisfaction leading to a 50% increase in studio membership.

New York City Metropolitan Area

eventFIT provides individualized group fitness classes for special events such as corporate events, bachelorette parties, birthdays, and girls night outs. Clients can select from an array of class types including yoga, dance cardio, barre, and sculpt.We come to you and bring the mats, music, and good vibes!

Developed and implemented a personalized Intake Process for Virtual Annual Wellness Exams to mimic in-person care and enhance the patient/provider experienceCreated a pilot program for closed-loop referrals aimed to close care gaps that arise from missing data, enhancing provider-patient relationships, and uncovering barriers patients face to following through with referrals in line with their care plansMotivate and encourage patients to follow through with care plans through thoughtful and non-judgmental outreachAssist providers with managing their empaneled patients to ensure they are receiving the highest level of personalized care utilizing EMR programs and reporting systems including Looker and Mode

Collaborated with the clinical team to ensure each patient is supported in all their healthcare needs including insurance navigation, referrals to in-network specialists, claims, and billing assistance, and behavioral health supportManage patients’ requests for operational support on claims, health records, billing, troubleshooting,insurance appeals, provider matching, in vs out-of-network benefits, and moreCommunicated with patients and third parties with clear, concise, and compassionate language in a timely mannerIdentified and communicated workflow pain points to the leadership team to adjust processes with the goal of improving patient experience and enhancing care plan adherence Maintained a commitment to continuous growth and improvement through proactively seeking out feedback and engaging with company led mentoring, meetings, and continued educational opportunities

Managed team calendars and scheduled meetings (Google) across multiple time zones Coordinated functional processes such as invoicing & purchase orders Updated technology with the goal of modernization to prepare for sale to the future owner

New York, New York

Performed essential daily studio tasks and projects, including client check-in, assisting clients with package and class selection, and maintaining luxury studio look and feel.Built rapport with current and prospective clients to foster studio community and brand loyalty.Provided support to Instructors and work as a team with all staff to uphold company brand standards in terms of studio look and feel, client service and company culture.Assisted with training and on-boarding of new Client Services Team MembersConsistently performed as Top 3 seller in Quarterly and Year to Date sales

Greater New York City Area

Worked with the organization's founder and team members to promote mission of providing healthy exercise to under-served populations across the 5-boroughs of NYCLed monthly free yoga classes for individuals of all ages and fitness abilitiesWrote articles about yoga, meditation and general wellness for the F.I.T 4 ALL blog and newsletter

Greater New York City Area

Served as a junior administrator to contribute positively to CTY NYC's living and learning community, ensuring students’ physical and emotional safety during an academic summer program. Provide assistance in all aspects of the program as requested by the dean of students, academicdean, academic counselor, office manager, and site director, typically including office duties,supply runs, filling in for program assistants as needed and creating weekly parent newsletters.

Morristown, Nj

Taught 60 and 75-minute Vinyasa style studio classes to all-levels.Served as a liaison between the community and studio by representing Powerflow at out -of -studio eventsUtilized MindBody Software to sign-in students, sell class packages and studio merchandise

Greater Los Angeles Area

Held Leadership Position as Southern California Chapter Executive Board MemberCollaborated with executive board and volunteers to plan and execute fundraising events.Head of Silent Auction Committee for 1st Annual Radiate Love Gala where we raised over 10k to support individuals seeking eating disorder treatment.

Malibu, Ca

Ensured physical and emotional safety for adolescents receiving mental health and substance abuse treatment at a residential facilityCollaborated with interdisciplinary treatment team of psychiatrists, psychologists, social workers and nutritional therapist to create and execute effective treatment plansCo-led psychotherapy process groups, recreational outings and skill building sessions with licensed therapists