Kate Mcpherson Email & Phone Number

Washington DC-Baltimore Area

Washington, District Of Columbia, United States

• Contract: VHA OHI CIDMO CPMO EHRM
• Supports the Veterans Health Administration (VHA) Office of Health Informatics (OHI) Clinical Informatics and Data Management Office (CIDMO) Client Portfolio Management Office’s (CPMO) Electronic Health Record.
• Leads four-person team responsible for the content management efforts of CPMO, enabling the office to effectively govern data and collaborate with affiliate Veterans Affairs (VA) offices.
• Develops various standard content and communication processes for CPMO, including distribution group management, shared mailbox and calendar management, and quality control procedures.
• Oversees the restructuring and development of multiple SharePoint sites, ensuring the client vision is produced and all published work adheres to VA compliance standards.
• Supports high visibility cross-pillar meeting facilitation and maintenance, collaborating closely with CPMO and Veterans Integrated Service Network (VISN) senior leadership to ensure effective reporting and knowledge.

Washington DC-Baltimore Area

Washington DC-Baltimore Area

Washington, District Of Columbia

• Identified and pursued valuable business opportunities within a designated territory to generate new company revenue and improve bottom line profit.
• Worked with existing customers to increase use of services.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Successfully completed intensive on-boarding course, exceeding all growth and KPI expectations in a 12-week time frame.
• Consistently recognized as a top performer.

Greater Boston Area

• Managed 100+ customer accounts from point of sale through time of travel (1-2 years).
• Consistently hit and exceeded sales goals, growing a multi-district territory 11% YoY.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategiesand achieve sales goals.
• Served as team's new lead manager, increasing new lead conversion 32% YoY.
• Worked to resolve unique and recurring customer complaints, promoting loyalty and enhancingoperations.
• Trained peers and management team on internal systems and implementation

Greater Boston Area

• Assist Syrian refugee families in their transition to living in the US.
• Collaborated on a resettlement model used by five refugee families living in Massachusetts.
• Developed and implemented a donor outreach strategy for the organization.
• Provided direct assistance and line of communication for refugee families.

Greater Boston Area

• Developed a marketing strategy for the holding company's local retail chain as it expanded and transitioned into a national brand.
• Worked with other company representatives to create a brand image for the new locations.
• Maintained the company's social media presence.
• Created graphics and signage for new store interiors.

Greater Boston Area

• Provided excellent customer service in a fast-paced restaurant.
• Assisted in the training of new servers.

Greater Boston Area

• Served as a liaison between the client and the creative team, communicating all of the clients needs to better advise on a creative strategy.
• Scheduled and attended regular client meetings.
• Wrote weekly status and call reports.
• Reported progress to advisors on behalf of the creative team.

Allston, MA

Provided excellent customer service in a fast-paced restaurant.

Boston University

-Worked on initiatives to promote sexual assault awareness in and around BU's campus. -Arranged campus wide events and training seminars on consent and sexual safety.

Boston, MA

Volunteered to assist firm representatives during the Faneuil Hall Tree Ceremony for two consecutive years (seasonal).

Boston University

-Served on the executive board to organize and execute recruitment events.-Developed training programs for mentors hoping to be partnered with younger students.

Greater Memphis Area

Purchased used books from students and generated marketing buzz around campus.

Master Of Public Health - Mph, Health Policy

Bachelor'S Degree, Communication

Activities and Societies: Boston University Equestrian Team, 16, 000 Strong Committee, LIME mentorship program, working student.

Psychology

Activities and Societies: Delta Delta Delta, working student

Education record

Activities and Societies: Leader of tutoring organization based at the Duke Ellington School of the Arts, Leader of the Gay Straight.