Katie Smith Email & Phone Number

Greater St. Louis Area

Kansas City

• Coordinate daily incoming group and catering sales opportunities across a team of 10 sales managers
• Create group room blocks, banquet event orders, and work onsite events and arrivals as needed
• Communicate and understand billing information, budget needs, and processes for external and in-house groups
• Foster relationships with meeting planners, corporate clients, and VIP guests
• Fluent in customer retention management software, CI/TY, along with working knowledge of system’s event management functions

Kansas City, Missouri Area

• Perform administrative duties for sales office including answer phones, sort mail, and print reports
• Understanding of hotel facilities, departments, and work flows

Kirksville, MO

• Oversaw group of eight student workers responsible for assigning space on campus for student organizations, university departments, and staff events
• Directed and ensured that indoor and outdoor events of all sizes across campus were properly supported by the Client Management Team
• Communicated room diagrams, event itineraries, and catering needs with Student Union Building staff, technology team, and catering services for events with up to 500 in attendance
• Contributed as a part of the Leadership Team by conducting interviews and consulting on hiring decisions, providing generalized and specialized training to new and existing staff, and providing oversight of daily.

Kirksville, MO

• Served on the Operations and Client Management Teams in the Student Union Building/ Center for Student Involvement, processing campus reservation requests

Kansas City, Missouri Area

• Coordinated with the Vice President of Operations and House Manager on daily facility needs
• Consulted with the catering services, group sales, technology, and ticketing services departments on a nightly basis to solve challenges for guests throughout the venue
• Directed and briefed venue volunteers and staff on nightly events, location assignments, and protocol
• Responsible for guest-experience during Broadway and Concert series shows by handling health emergencies, seating issues, and facility problems for events with over 8,000 in attendance