Kimberly Edwards Email & Phone Number

Middletown, New York, United States

● Facilitated root cause determination and solution of global business-critical issues, including theengagement and coordination of required IT and business support staff and related activities● Presented a daily global IT status update for senior management and staff attendees locally and via global video conference. Prior to meeting, prepared status updates and insured participation of necessary personnel. ● Responsible for preparing and sending time-critical IT and field communications providing updates for business and technical issues● Facilitated inter-departmental team reviews of closed critical issues to determine permanent, preventative measures● Managed and improved the administration of centralized knowledge-base● Designed training materials and authored system documentation for a global portfolio of applications● Member of cross-functional team that launched an international password management system, including on-site training of users at multiple local company sites and recording of the IVR (Interactive Voice Response) messages

Bachelor'S Degree, Psychology

Bachelor Of Arts (Ba), Psychology