Kia Johnson Email & Phone Number

Birmingham, Alabama Area

Birmingham, Alabama

• Served as the technology point of contact and ensured Wealth Management processes comply with federal rules/regulations to help save millions in potential non-compliance costs for the company.
• Generated up to 20 reports per quarter of team testing data by performing SQL queries of necessary databases.
• Created and maintained multiple recurring and ad-hoc reports used by team members, management, and the Federal Reserve to quantify data pertaining to trends and patterns in testing by using multiple software.
• Served as an administrator for the workflow system used by Corporate Compliance that serves as a central repository for compliance test work.
• Liaison for coordinating hardware, software, and system access needs for team members.
• Trained team members on the use of software applications.

• Oversaw thousands of mortgages for compliance with the Department of Housing and Urban Development (HUD).
• Part of the project team that developed and implemented new department wide processes, procedures, and software applications to ensure consistency of service for each mortgage and increase associate efficiency.
• Selected as a Subject Matter Expert to train and mentor team members, and also travel to Charlotte, NC to train and onboard a new team, increasing process efficiency and HUD compliance.
• Performed extensive data audits and reporting to help identify process gaps and other issues.
• Served as a User Acceptance Tester for departmental software applications to locate and reduce the replication of errors on mortgages, and streamline the Home Preservation process

Provided exceptional customer service to account holders in an inbound call center environment to help solve customer issues/inquiries by utilizing multiple computer applications.

Master Of Business Administration (M.B.A.)

Bachelor Of Science (B.S.), Management Information Systems, General