Keahsha Compton Email & Phone Number

- Process daily customer transactions; establish and/or identify the needs of customers; document all customer communication (e.g., inquiries, complaints, actions taken) and account data via expert utilization of software.- Establish and foster relationships with clients; communicate with account holders to negotiate payment arrangements and collect debts, resulting in meeting and exceeding monthly balance saved goal of $1,000,000.- Address daily customer inquiries, questions, and concerns via exemplary customer service; provide information to customers regarding their accounts, as well as policies and procedures; - Conduct extensive research during the collections and decision-making process, thereby allowing for informed decisions to be rendered.- Gather and define preparatory research to understand the needs of customers; identify known and unknown customer needs through data interrogation, primary and secondary research, and competitive intelligence; translate customer needs into business operations.

- Communicate and guide 20+ users daily through detailed technical fixes via phone call; reduce calls by contributing self-help information, operating tips, and technical solutions to common problems.- Document all customer communication; maintain detailed records of support requests, escalations, and actions taken.- Diagnose program malfunctions, identifying root cause and implementing corrective solutions.- Evaluate functionality and performance of software, recommending improvements and solutions; updated existing software and adapt it to new performance requirements.

Troy, Alabama, United States

• Processes 50 daily customer transactions; establishes and/or identifes the needs of customers; documents all customer communication (e.g., inquiries, complaints, actions taken) and account data via expert utilization of customer relationship management (CRM) software (e.g., UnitedService Desk, CACS).• Establishes and fosters relationships with clients; communicates with account holders to negotiate payment arrangements and collect debts,resulting in meeting and exceeding monthly collection goal of $35,000.• Addresses daily customer inquiries, questions, and concerns via exemplary customer service; provides information to customers regardingtheir accounts, as well as policies and procedures; received certificate of recognition for outstanding call quality performance.• Conducts extensive research during the collections and decision-making process, thereby allowing for informed decisions to be rendered.• Gathers and defines preparatory research to understand the needs of customers; identifies known and unknown customer needs through datainterrogation, primary and secondary research, and competitive intelligence; translates customer needs into business operations.

Ozark, Alabama, United States

• Utilized expert problem-solving skills to identify and surveil areas most likely to result in losses (e.g., high-value products, specific points indistribution process), resulting in prevention of $5,000 in losses.• Oversaw loss prevention efforts: tracked, pursued, and apprehended shoplifters within authority granted by store and laws of Alabama.;collaborated externally with law enforcement to provide evidence and assistance with completing investigations; documented and reportedsecurity incidents, investigations, and loss of assets.• Resolved issues presented by highly disgruntled customers with the utmost discretion and professionalism.

Troy, Alabama

• Oversaw administrative support efforts (e.g., calendar maintenance, appointment scheduling, scanning, copying, mail distribution).• Spearheaded data entry and management efforts: prepared spreadsheets using Microsoft Excel, ensuring to update regularly to trackimportant office and customer data.• Addressed 20 daily customer inquiries via expert management of a high-volume, multi-line phone system; resolved problems byresearching/investigating issues and providing solutions.• Composed, prepared, edited, and disseminated business correspondence (e.g., memoranda, letters, contracts) to appropriate stakeholders.