Keahsha Compton Email & Phone Number

- Process daily customer transactions; establish and/or identify the needs of customers; document all customer communication (e.g., inquiries, complaints, actions taken) and account data via expert utilization of software.- Establish and foster relationships with clients; communicate with account holders to negotiate payment arrangements and collect debts.

- Communicate and guide 20+ users daily through detailed technical fixes via phone call; reduce calls by contributing self-help information, operating tips, and technical solutions to common problems.- Document all customer communication; maintain detailed records of support requests, escalations, and actions taken.- Diagnose program malfunctions.

Troy, Alabama, United States

• Processes 50 daily customer transactions; establishes and/or identifes the needs of customers; documents all customer communication (e.g., inquiries, complaints, actions taken) and account data via expert utilization.
• Establishes and fosters relationships with clients; communicates with account holders to negotiate payment arrangements and collect debts,resulting in meeting and exceeding monthly collection goal of $35,000.
• Addresses daily customer inquiries, questions, and concerns via exemplary customer service; provides information to customers regardingtheir accounts, as well as policies and procedures; received certificate of.
• Conducts extensive research during the collections and decision-making process, thereby allowing for informed decisions to be rendered.
• Gathers and defines preparatory research to understand the needs of customers; identifies known and unknown customer needs through datainterrogation, primary and secondary research, and competitive intelligence.

Ozark, Alabama, United States

• Utilized expert problem-solving skills to identify and surveil areas most likely to result in losses (e.g., high-value products, specific points indistribution process), resulting in prevention of $5,000 in losses.
• Oversaw loss prevention efforts: tracked, pursued, and apprehended shoplifters within authority granted by store and laws of Alabama.;collaborated externally with law enforcement to provide evidence and assistance with.
• Resolved issues presented by highly disgruntled customers with the utmost discretion and professionalism.

Troy, Alabama

• Oversaw administrative support efforts (e.g., calendar maintenance, appointment scheduling, scanning, copying, mail distribution).
• Spearheaded data entry and management efforts: prepared spreadsheets using Microsoft Excel, ensuring to update regularly to trackimportant office and customer data.
• Addressed 20 daily customer inquiries via expert management of a high-volume, multi-line phone system; resolved problems byresearching/investigating issues and providing solutions.
• Composed, prepared, edited, and disseminated business correspondence (e.g., memoranda, letters, contracts) to appropriate stakeholders.