Expert in the design and build of highly scalable, digital operations with demonstrated track record of advising senior leaders on digital transformation, aligning process and technology to design more efficient and value-producing business models. Work with cross-functional client teams to build the next generation of global business services (GBS), pushing strategy and innovation, to create a seamless digital Enterprise. Have successfully managed and delivered complex, multi-faceted projects, employing comprehensive change management strategies, improving customer experience, enabling new technology capabilities, and executing process transformation initiatives. Authored multiple publications in the field of smart automation and digital transformation, prior host of The Hackett Group’s Smart Automation Roundtable Series, and author of strategic IP assets used to analyze digital capabilities and performance.