• Led the auto-dialer system design and development which caters to customer success, operations, marketing requirements for all the Freo products, resulting in increasing customer conversion by 43%• Revamped the kyc flow to have multiple kyc types and a decision engine which would provide the kyc status disposition irrespective of the type of kyc, which improved the successful kyc conversions by 30%• Developed and managed a highly reliable, scalable and available Fraud Detection Service from scratch which is tailored to identify fraudulent activities• Automated the customer approval process using a flowable framework, which resulted in increasing users' credit lines conversion by 50-55%

• Developed In-House products like collection service and document pickup service, which save 5 crore yearly by removing dependencies on external service providers.• Implemented mechanism to retry failed synchronous communication between microservices service• Worked on Fit.Credit product (Product to help customer build credit history) of Freo.