Keerty Gupta Email & Phone Number

Kitchener, Ontario, Canada

• Supervised, trained and guided AR team of 12 and mentored on best practices.• Developed, implemented and monitored KPIs for the team globally.• Analyzed AR aging and other team performance reports and presented results to the CFO.• Coordinated monthly closing deliverables required by other teams.• Collaborated with revenue team and external customers to resolve any discrepancies and escalations.• Assisted with the processing of insurance claims, with internal and external audit process and sent final demand letters, reports, cash receipts, and banking data entry.• Coordinated with engineering team for automating collections, billing and cash posting.• Collaborated with HighRadius on the successful implementation of Collections and EIPP modules, streamlined and enhanced accounts receivable processes.

Toronto, Ontario, Canada

• Being first AR manager of this rapidly growing SaaS Company, established AR department with collections and cash application procedures. Identified process improvement, collaborated with other departments for better results and excellent customer service in AR.• Collected $3M of disputed AR in 6 months, and built customer relationships for future business. • Hired and trained an AR associate to carry day-to-day activities on collections, cash application and dispute resolutions with the turnaround time of 24 hours.• Successfully lead the AR transition of two acquired companies within a year. • Supported an external AR team of 3 members that handles Canadian market of the company. • Lead month-end activities like cash reconciliation, publishing dashboard, bad debt reporting, performing write off, refunds, returns, journal entries and statement reconciliations of large customers (>500 USD). • Managed 6 bank accounts and 3 mailboxes, which helped build excellent customer service.Process improvement projects and Initiatives• Built a tracker to control collections >60 days overdues and manage daily follow-ups along with cash applications to avoid missing payments and misapplications.• Generated channels to track disputes while creating logs on repetitive issue in order to provide permanent resolution.

Ontario, Canada

• Performed accurate and timely posting of wire, cheques and credit card payments, published daily cash target of the team along with unapplied cash.• Proactively tracked and followed up on unapplied cash with customers and our team to drive reduction in DSO. • Discovered unidentified cash within banks, tracking system, payments histories.Process improvement projects and Initiatives• Implemented work-from-home infrastructure by developing a complex Microsoft Excel macro, which not only eliminated the dependency on printer, but also significantly reduced searching time for unidentified payments. • Designed a Microsoft Excel macro, which auto-generates emails targeting customers missing remittances.

India

• Ensured meeting collection targets and service level agreements within deadlines. • Worked closely with CFO on improving the billing process and new strategies to improve customer satisfaction. • Attended client meetings to discuss debtor performance with account manager and sales/billing/invoicing teams. • Assisted in preparation of management reports and collection statistics in-line with client’s requirements.• Maintained customers’ daily reconciliation schedules, write-offs, bad debts, refunds, and cash applications.• Researched and resolved a variety of collection escalations and customer complaints.Process improvement projects and Initiatives• Conducted ‘Mock sessions on Business Excellence’ and improved collections efficiency to achieve targets. • Designed an account tracker for the client to manage the collection activities effectively.

India

India

• Performed all B2B collections activities in MEA region for a human resource client• Performed B2C collections in USA and Canada for an automobile client through international voice process.

Master Of Business Administration (Mba), International Business

Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering

High School, Science