Kees Kramer Email & Phone Number

Cork, County Cork, Ireland

Installing new devices for PFH clients. Role included arriving at client site/Location and swapping out old device, ensure all data transferred and all existing devices like printer and other peripherals functioned correctly after replacement. Ensure software was functioning, device connectivity & new device set up to all the clients requirements.

Bantry, County Cork, Ireland

IT support for HSE site lead In Covid Vaccination Centre Bantry. Ensuring smooth running of local network and devices. Tested network speeds, printer functionality and replacement of faulty hardware.

Bantry, Co Cork, Ireland

Netsafe was started March 2019 offering IT support for small business &households in the West Cork Area.- Development - Websites front and backend - CMS Wordpress.- Onsite IT support for home smart devices & Meshed Networksetup and installation- Web Application development for small businesses- Implementation of child protection routers & apps for households.

Skibbereen, Co Cork Ireland

Indoor safe play amusement center for kids.- Managing staff rostering & hiring- Preparation of paper work for accounts/Vat- Weekly pay and time keeping- Maintenance and repairs- Invoice payments, rent, rates & services

Bantry,Co Cork, Ireland

Wordpress Theme and Web App dev

Cork, County Cork, Ireland

Provided enterprise level Support Mac Os X Server, XSAN (Apple’s SanSolution, Final Cut Studio (Apple’s Pro Video editing suite), Logic Studio(Apple’s professional audio suite) and all of Apple’s hardware platforms.Technical Support for Apple’s Enterprise customer. Involved testing,troubleshooting and escalation of reproducible issues to Apple’s Engineering Department.Developed excellent probing and problem diagnostic skills.Developed a deep understanding of network… Show more Provided enterprise level Support Mac Os X Server, XSAN (Apple’s SanSolution, Final Cut Studio (Apple’s Pro Video editing suite), Logic Studio(Apple’s professional audio suite) and all of Apple’s hardware platforms.Technical Support for Apple’s Enterprise customer. Involved testing,troubleshooting and escalation of reproducible issues to Apple’s Engineering Department.Developed excellent probing and problem diagnostic skills.Developed a deep understanding of network topologies, serverinteractions, LDAP integration, File sharing protocols setup/troubleshooting and SAN technologies. Show less

Cork, County Cork, Ireland

This role involved providing technical support and assistance for front lineagents supporting Apple consumer applications (mail, web applications,office suite, iphoto and many more). This ranged from setting up wirelessnetworks, assisting with NAS setup as well as all of Apple’s hardwareplatforms. Configuration and troubleshooting Mac OS X and all shippedapplications.Provided hardware and software support for Apple Repair Centres.

Cork, County Cork, Ireland

This role involved monitoring calls and ensuring quality control. Coaching the agents by providing one to one feedback on performance. Streamlining procedures, identifying gaps. Providing feedback on metrics & looking for ways to improve metrics through training and feedback

Cork, County Cork, Ireland

Provided technical support for the Dutch and English speaking market forApple’s products.Isolated issues and set up products for hardware repair when necessary.Assisted customers with network configuration, modem troubleshootingand offered support for all Apple’s consumer products.Reported on common technical issues.Updated customer’s information in Apple’s Database during every call.