Keila Bostelmann Email & Phone Number

Canada

Paris, Île-de-France, France

Montreal, Canada Area

Doha, Qatar

Logistics delivery of Mastercard Europe's Hospitality Programme at the UEFA Champion's League Final in Paris, having led hotel operations, transportation and guest communications.

Tokyo, Japan

Strategic planning and operations of the Mastercard Hospitality Program at the 2019 Rugby World Cup, having coordinated the hotel operations amongst host cities liaising transportation, Ambassador events, food and beverage, stadium logistics, merchandise distribution, ticket distribution and contract negotiations in addition to financial control, audit and.

Montreal, Canada Area

Venue selection, evaluation, contract and concessions negotiation, on-site hotel operations, liaison with world hotel chains, market research, markup and marketing strategies, database setup.

Moscow, Russian Federation

Strategic planning of the Hublot Hospitality Program at the FIFA Men's World Cup 2018, design and management of the accommodation plan among 9 hotels in 5 cities, identification and fixing of unforeseen problems, staff planning and logistics, daily lodging operation in liaison with the hotels and budget negotiations control, support on local events.

Rio De Janeiro E Região, Brasil

Strategic planning and execution of the McDonald's Olympic People, NBC and Benchmark Programs at the Rio 2016 Olympic Games in the matter of accommodation, hospitality inputs, staff accommodation, food and beverage demands, negotiation of contracts, control of guests’ and staff’s allowances and expenses.

Curitiba E Região, Brasil

Management of the HSBC Group Audit Control Project from an IT Software Delivery perspective, including the coordination of demands, communication reports and costs control among Business and Operational stakeholders from all involved initiatives in Brazil and the UK Headquarters, participation on weekly status report calls and meetings to track the.

Curitiba E Região, Brasil

Implementation of catering services strategies for the Media Center and Volunteers venues in two arenas at the FIFA Men's World Cup 2014, including planning of demand based on daily calendar, crowd attendance monitoring, managerial daily performance reports, staff training, customer care and liaison with the FIFA Organizing Committee.

Curitiba E Região, Brasil

Elaboration and development of business proposals to corporate customers, development of compatible suppliers to bespoke initiatives, hiring of logistics solutions in terms of lodging, transportation and VIP requests and coordinating the operational implications of all services alongside with suppliers, partners and guests.

Barra De São Miguel, Alagoas, Brasil

Coordination of all operational departments of the hotel, applying the mandatory procedures and process flow into front desk activities and developing action plans according to the guest satisfaction tracking rates and data collected from the relationship with customers and partners.

Curitiba E Região, Brasil

Performing of daily front desk activities and concierge tasks, control of preventive and corrective guest services actions, guest satisfaction data management, execution of the Radisson Rewards goals in the daily operations, identification and dissemination of guests and partners’ demands.

Austin, Texas E Região, Estados Unidos

Front and back office operations management at the Courtyard by Marriott, contribution to the creation of training content for the staff, elaboration of inventory control and purchase process guidelines, review of night audit reports, control of accounts receivable and payable, support the Sales Department regarding the performance goals and sell out.

Paris, Ile-de-France, France

Job rotation program including the creation of a business plan to an inventory control system project aiming to save costs and assets, which includes gathering costs information as well as operational details from benchmarking other Disney hotels, analysis and presentation of execution strategies, elaboration of feasibility studies, identification of.

Curitiba, Brasil

Recognition of all relevant processes in the audited companies and identification of critical control aspects of these processes, gathering of accounting data and verification of its numbers in order to validate the company’s practices, veracity, appropriation and relevance tests and participation on the final audit report to be presented to the boards and.

Curitiba, Brasil

Management of the Employees’ Association regarding its sportive activities, facilities rentals, F&B, planning and execution of the Holiday Employee Party, certification of the HR Department by the Internal Quality Department.

Orlando, Flórida, Estados Unidos

Guest service as per Disney’s strict quality standards at the Port Orleans Resort, Epcot & Hollywood Studios Parks, selling and preparations of F&B items, stock control and cashier services.

Curitiba E Região, Brasil

Co-responsible for developing the business and marketing plans, implementation of procedures for product and service quality control, accounts payable and payroll, analysis of job descriptions, recruiting and staff training, establishment of the business strategies, choice of suppliers in accordance to the business values.

Management Du Sport, Sport And Fitness Administration/Management

Postgraduate Diploma In Hotel Management, Gestão Hoteleira

Activities and Societies: Student Ambassador Forum Postgraduate Diploma from Caux, Switzerland. The course includes theoretical subjects.

Post-Graduation, Hospitality Administration/Management

Business Management, Business Administration And Management, General, Ba

Activities and Societies: Graduation Committee Bachelor in Business Management (4 years total)