Keisha Devine Email & Phone Number

Milwaukee, Wisconsin, Us

Jacksonville, Florida, Us

•Provides post implementation consultative solutions to Pontoon MSP clients and Project Management Office to meet their specific needs, including but not limited to process re-design, best practices and new feature deployment.•Identifies, designs and improves process standards and workflows; evaluates testing results and incorporates into new processes and standards.•Enhances internal and external customer satisfaction by identifying, designing and improving current and new process standards and workflows.• Partners with other teams to further research and resolve questions, issues, and test scenarios.•Evaluates and maps new features and enhancements to existing customer deployments. Communicates current and future process standards, best practices, feature standards and guidelines with teams as well as to the Sales group (knowledge library), Solution Services and Solution Deployment teams.• Facilitate the contingent workforce acquisition process by engaging with Hiring Managers to develop an understanding of their requisition requirements and candidate qualifications. •Manage the entire life cycle of the requisition process: review and distribute requisitions to the approved staffing suppliers, screen candidate resume submittals to ensure that they are quality matches for HMs, coordinate interview process on the behalf of the client, and negotiate offers to suppliers for contract talent engagements. • Assist in the completion of appropriate documents for candidate placement. •Manage the client relationship, leverage available tools and resources and serve as a subject matter expert• Analyzing the customer needs and interests, determining which products are appropriate, and referring to appropriate communities when necessary.•Participate in quarterly and yearly business reviews with the specific MSP account•Facilitate agreement on and manage key metrics for SLA/OLA/SOW with client (i.e. negative attrition), including supplier scorecards and compliance

Torrance, Ca, Us

Cupertino, California, Us

-Conducted instructional design and development for talent management solutions including adult learning theories, interactive training and engaging learning design-Provided regular reports to internal and external management summarizing results and participant engagement-Led a remote team to deliver and support computer based self-paced, classroom, and virtual classroom training Interpreted data from various sources (client feedback, analytics report, usability tests, etc.) for guidance on ways to improve the quality and effectiveness of assigned deliverables-Extensive data cleansing and analysis, using pivot tables, formulas, data validation, conditional formatting and data manipulation

Alpharetta, Georgia, Us

-Assessed and conducted scheduled risk analysis utilizing statistical software and provided risk probabilities for better decision making in program commitments-Developed strong collaborative relationships with planning, training, communication, and leadership teams to ensure successful execution and preparation of strategic initiatives -Responsible for partnering with the program teams to ensure the schedule is executable (in regards to cost, schedule, and technical requirements) and executing as planned-Escalated key issues and presented options for resolutions to the cross-functional executive teams-Facilitated agreements on a mange key metrics for SLA/OLA/SOW with clients (i.e. negative attrition) including supplier scorecards and compliance

-Established key HR operational activities were carried out in line with policy/process and in a timely and effective manner-Analyzed data to proactively identify and address problem areas related to performance, staffing, retention and employee relations-Developed strong collaborative relationships with planning, training, communication and leadership teams to ensure successful execution and preparation of strategic initiatives -Coordinated with Human resource service manager on core HR processes e.g performance development cycle, KPI provision and analysis, policy and process updates and improvements and HR communications -Synthesized information to create meaningful and effective documents, spreadsheets and presentations using the appropriate MS Office tools, with attention to detail and competent and grammar