Director, Support Account Management
Current
Mar 2024 - Present
AeroLeads people directory · profile
Keith Bevan Email & Phone Number
Director, Support Account Management
at
ServiceNow
1 work email found
@hotmail.co.uk
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Support Account Management
Location
Greater Oxford Area, United Kingdom, United Kingdom
Company size
Who is Keith Bevan? Overview
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Quick answer
Keith Bevan is listed as Director, Support Account Management at ServiceNow, a company with 13421 employees, based in Greater Oxford Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at hotmail.co.uk and a matched LinkedIn profile for Keith Bevan.
Keith Bevan previously worked as Regional Manager, Support Account Management at Servicenow and Director, Customer Success - EMEA at Veritas Technologies Llc. Keith Bevan studied at Buckinghamshire New University.
Company email context
Email format at ServiceNow
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{first}.{last}@hotmail.co.uk
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AeroLeads found 1 current-domain work email signal for Keith Bevan. Compare company email patterns before reaching out.
Profile bio
About Keith Bevan
A services leader for over 20 years in both the IT and Telecommunications industries. Experience includes EMEA wide Leadership and front line management of teams in the Northern, Western, Central and Emerging territories, which has allowed me to build a strong knowledge of the whole EMEA region. Vast experience of servicing customers and Sales teams in the UK, France, Germany, Nordics, Saudi, Dubai, Russia and Africa. Open to speaking to people in a similar field for collaboration.
Listed skills include Cloud Computing, Virtualization, Storage, Saas, and 21 others.
Current workplace
Keith Bevan's current company
Company context helps verify the profile and gives searchers a useful next step.
Servicenow
6 roles · 26 years
Keith Bevan work experience
A career timeline built from the work history available for this profile.
Regional Manager, Support Account Management
Jun 2019 - Mar 2024
Director, Customer Success - Emea
- Leading 80 Customer Success team members across Europe Middle East & Africa
- Account management and project direction and oversight
- Manage client revenue for EMEA, comprising of 300 customers with a portfolio value of $20m
- Grew margin from 30% to 43% & renewals from 80 to 85%
- Key relationship manager between sales, customer base and CSM team
- Partner/Channel engagement and collaboration
Sep 2016 - Apr 2019
Senior Manager, Customer Success
- Managed team of 15 local and remote customer success managers
- Developed global KPI to ensure consistent delivery of service with an emphasis on adoption, retention & expansion
- Fostered strong client relationships with strategic enterprise accounts
- Ensured the delivery of service level commitments including quality, quantity and fit to each client’s expectations
- Expanded CSM model through the partner program
- Protected $5m revenue, achieving 80% renewal rate YoY
Oct 2015 - Sep 2016
Senior Manager, Business Critical Services
- Managing a local and remote team of technical experts, who were responsible for driving product usage/adoption as well as providing reactive on-site expertise
- Engaging closely with the Partner community in the Emerging region in order to build a partner-led delivery model for support services
- Providing management oversight to critical situations to ensure we meet customer requirements and SLAs
- Build and manage collaborative relationships with customers and work with the team to develop reference customers
- Evolution of service delivery practices based upon industry trends and competitive analysis
- Part of organisation M&A following the merger with Veritas
May 2006 - Oct 2015
Head Of Customer Service
Evoxus Ltd (Bt Wholesale Subsidiary)
- Responsible for the creation and on-going management of a technical helpdesk, broadband provisioning team and enterprise support account management team
- Extensive process design and implementation responsibilities
- Responsible for strategic development of systems including order management, inventory management, billing and payments and CRM
2000 - 2006
~6 yrs
Team & coworkers
Colleagues at ServiceNow
Other employees you can reach at servicenow.com. View company contacts for 13421 employees →
RB
Rafael Bolivar
Colleague at ServicenowGreater Barcelona Metropolitan Area, Spain
View →
SD
Sean Duhaime
Colleague at ServicenowDover, New Hampshire, United States, United States
View →
PD
Patrick Dennis
Colleague at ServicenowBroomfield, Colorado, United States, United States
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DT
Denis Therien
Colleague at ServicenowGreater Montreal Metropolitan Area, Canada, Canada
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VC
Victor C.
Colleague at ServicenowIreland, Ireland
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DH
Dylan Hibbert
Colleague at ServicenowUnited States, United States
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SS
Saher Shaukat
Colleague at ServicenowHyderabad, Telangana, India, India
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VK
Vijay Kumar
Colleague at ServicenowSeattle, Washington, United States, United States
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TN
Tomonari Nidaira
Colleague at ServicenowJapan, Japan
View →
OM
Omkar Markale
Colleague at ServicenowMelbourne, Victoria, Australia, Australia
View →
Rafael Bolivar
Colleague at ServicenowGreater Barcelona Metropolitan Area, Spain
View →
SD
Sean Duhaime
Colleague at ServicenowDover, New Hampshire, United States, United States
View →
PD
Patrick Dennis
Colleague at ServicenowBroomfield, Colorado, United States, United States
View →
DT
Denis Therien
Colleague at ServicenowGreater Montreal Metropolitan Area, Canada, Canada
View →
VC
Victor C.
Colleague at ServicenowIreland, Ireland
View →
DH
Dylan Hibbert
Colleague at ServicenowUnited States, United States
View →
SS
Saher Shaukat
Colleague at ServicenowHyderabad, Telangana, India, India
View →
VK
Vijay Kumar
Colleague at ServicenowSeattle, Washington, United States, United States
View →
TN
Tomonari Nidaira
Colleague at ServicenowJapan, Japan
View →
OM
Omkar Markale
Colleague at ServicenowMelbourne, Victoria, Australia, Australia
View →
2 education records
Keith Bevan education
Education record
Education record
Larkmead School, Abingdon
FAQ
Frequently asked questions about Keith Bevan
Quick answers generated from the profile data available on this page.
What company does Keith Bevan work for?
Keith Bevan works for ServiceNow.
What is Keith Bevan's role at ServiceNow?
Keith Bevan is listed as Director, Support Account Management at ServiceNow.
What is Keith Bevan's email address?
AeroLeads has found 1 work email signal at @hotmail.co.uk for Keith Bevan at ServiceNow.
Where is Keith Bevan based?
Keith Bevan is based in Greater Oxford Area, United Kingdom, United Kingdom while working with ServiceNow.
What companies has Keith Bevan worked for?
Keith Bevan has worked for Servicenow, Veritas Technologies Llc, Symantec, and Evoxus Ltd (Bt Wholesale Subsidiary).
Who are Keith Bevan's colleagues at ServiceNow?
Keith Bevan's colleagues at ServiceNow include Rafael Bolivar, Sean Duhaime, Patrick Dennis, Denis Therien, and Victor C..
How can I contact Keith Bevan?
You can use AeroLeads to view verified contact signals for Keith Bevan at ServiceNow, including work email, phone, and LinkedIn data when available.
What schools did Keith Bevan attend?
Keith Bevan studied at Buckinghamshire New University.
What skills is Keith Bevan known for?
Keith Bevan is listed with skills including Cloud Computing, Virtualization, Storage, Saas, Account Management, Solaris, Storage Area Networks, and High Availability.
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