Keith Boon Email & Phone Number

60101

Addison, Illinois

200 N Milwaukee Ave Vernon Hills IL 60061

• Manage, coach, develop and provide leadership for a team of 55 co-workers
• Proven ability to integrate new teams and processes into existing organization while maintaining co-worker engagement
• Responsible for all operational aspects of outbound processing: Ready ship/Pick pack order processing, Automated Print & apply, Carrier Sorting systems, Parcel loading, LTL/FTL processing, Inventory control, and Value.
• Collaborative work with Internal partners Procurement, Finance, Sales, Services, TSM and Customer Relations to strengthen partnerships, align resources, jointly improve processing and the customer experience.
• Lead process improvement initiatives to advance Operational efficiencies and improve work flow
• Operational lead for multiple corporate strategic contracts

200 N Milwaukee Ave Vernon Hills IL 60061

• Collaborative work with Internal partners such as IT, PPM, Finance, Sales, and Customer Relations to strengthen partnerships, align resources and jointly improve returns programs
• Established operational objectives, budget and work plans for work areas
• Proven ability to integrate new teams and processes into existing organization while maintaining co-worker engagement
• Developed, facilitated and fostered relationships with 3rd party service providers to improve workflow reducing operating costs by 25%
• Analyzed key aspects of the business to evaluate factors driving results and summarized into executive level presentations.
• Developed reporting and metrics for Return operations to measure success and drive process improvement

• Supervised a team of 10 providing coaching and performance evaluations, managing work flow, order storage and order fulfillment for local customers.
• Conducted inventories of staged will call orders to ensure accuracy and availability for local customer base
• Identified and implemented improvement opportunities such as 3rd party transportation offering for customers
• Coordinated with freight forwarders to schedule and load shipments.

200 N Milwaukee Ave, Vernon Hills IL

• Developed reputation as an efficient Returns processor with high levels of accuracy.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Recipient of positive reviews and CDW co-worker of the month acknowledging dedication to excellent customer service.
• Learned, referenced and applied product knowledge information to improve customer experience

Kaneohe Bay, HI

• Established operational objectives and work plans and delegated assignments
• Developed and led training programs in preparation for field operations.
• Communicated urgent orders and directions effectively to team of 16 personnel.
• Finished at top of Squad leader training resulting in a meritorious promotion from Base General