Keith Boon Email & Phone Number

60101

Addison, Illinois

200 N Milwaukee Ave Vernon Hills Il 60061

•Manage, coach, develop and provide leadership for a team of 55 co-workers•Proven ability to integrate new teams and processes into existing organization while maintaining co-worker engagement•Responsible for all operational aspects of outbound processing: Ready ship/Pick pack order processing, Automated Print & apply, Carrier Sorting systems, Parcel loading, LTL/FTL processing, Inventory control, and Value add services picking and processing. •Collaborative work with Internal partners Procurement, Finance, Sales, Services, TSM and Customer Relations to strengthen partnerships, align resources, jointly improve processing and the customer experience.•Lead process improvement initiatives to advance Operational efficiencies and improve work flow•Operational lead for multiple corporate strategic contracts•Results include: reduced priority service pick times by 30% (2 hr. avg), Designed/implemented packaging solution to decreased TV damages by 27% net savings of $83k , improved sorter performance from 75% to 98%, 4% average productivity increase over 4 years

200 N Milwaukee Ave Vernon Hills Il 60061

•Collaborative work with Internal partners such as IT, PPM, Finance, Sales, and Customer Relations to strengthen partnerships, align resources and jointly improve returns programs•Established operational objectives, budget and work plans for work areas•Proven ability to integrate new teams and processes into existing organization while maintaining co-worker engagement•Developed, facilitated and fostered relationships with 3rd party service providers to improve workflow reducing operating costs by 25% •Analyzed key aspects of the business to evaluate factors driving results and summarized into executive level presentations.•Developed reporting and metrics for Return operations to measure success and drive process improvement•Expanded cross-functional organizational capacity by collaborating with Finance and Purchasing teams on improving recovery % for CDW refurbished products.•Manage, coach, develop and provide leadership for a team of 28 co-workers •Ownership of planning and processing for $30 mil worth of annual returns inventory for refurbishment program•Managed $2-3 mil in perpetual Returns inventory maintaining >99.5% accuracy •Responsible for the creation and development of Safety committee and Incident analysis teams to support DC safety initiatives •Created team structures at the leadership and co-worker levels to improve visibility of safety concerns, identify risks and work toward solutions•Organized Safety events and programs to create awareness of common obstacles, established guidelines and messaging for DC co-workers: Work Safe, Work Smart, Work together

•Supervised a team of 10 providing coaching and performance evaluations, managing work flow, order storage and order fulfillment for local customers.•Conducted inventories of staged will call orders to ensure accuracy and availability for local customer base•Identified and implemented improvement opportunities such as 3rd party transportation offering for customers•Coordinated with freight forwarders to schedule and load shipments.

200 N Milwaukee Ave , Vernon Hills Il

•Developed reputation as an efficient Returns processor with high levels of accuracy.•Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.•Recipient of positive reviews and CDW co-worker of the month acknowledging dedication to excellent customer service.•Learned, referenced and applied product knowledge information to improve customer experience

Kaneohe Bay, Hi

•Established operational objectives and work plans and delegated assignments•Developed and led training programs in preparation for field operations.•Communicated urgent orders and directions effectively to team of 16 personnel.•Finished at top of Squad leader training resulting in a meritorious promotion from Base General