Keith C. Email & Phone Number

Wallingford, Ct, Us

Ct

Protects company assets while achieving shortage and safety goals for assigned areas. Manages, promotes, and directs all loss prevention initiatives and programs within the assigned areas and by developing and maintaining strong partnerships at the distribution centers and district stores. Implements company-driven shortage and safety solutions. Provides direction and leadership to minimize operational shortage, mitigate theft and fraud, and maintain safe and secure work and shopping environments. Works with other cross-functional groups to develop and implement solutions that impact shortage control. Responsible for district LPMs and is involved in the ongoing hiring, training, development, and performance management of this team.

 Managed and controlled inventory shrink in single store, resulting in adding over $200K back to the bottom line each year.  Managed eCommerce process in the store, resulting in a 54% improvement in sales over the previous year.  Analyzed data and identified sales opportunities, resulting in a 6% positive comp over the previous year.  Drove customer service initiatives, resulting in a 10% increase in customer satisfaction over the previous year. Delivered targeted business KPI’s including: Managed and maintained inventory levels for a 98% in stock rate Managed and maintained eCommerce process for a 99% fulfillment rate and a 100% fill on time rate Managed and maintained product location accuracy at a 90% rate Managed a team of two individuals, held them accountable for performance. Drove talent planning by teaching, coaching and training, which resulted in two of my team members being promoted.  Built relationships with internal and external partners, to increase collaboration across departments and customers.

• Analyzed and measured sales results within assigned district utilizing scorecards with over $350 Million in sales in 15 stores. • Responsible for leading, monitoring and managing the development and implementation of sales and operational strategies to drive year over year growth. • Rolled out multiple projects to several locations improving operational efficiency. • Analyzed and used KPI's within all stores in the district to coach store leadership on operational excellence and sales opportunities. Focused on stores with opportunities and scheduled visits and or deployed resources as necessary to help identify and fix opportunities. • Drove and supported execution of out of stocks processes. Built and cultivated strong business relationships with vendors to help minimize out of stocks to maximize sales.• Supported DM to leverage sales and profit opportunities in the areas of Merchandising programs, Planogram Integrity, Communicate Regional and Company Operational Strategies for flawless execution, Safety & Environmental Compliance, Shrink Management and Ops, AP/Operational P&L lines, Markdown Control, Theft & Fraud, Workplace Violence, Business Continuity, and Crisis Management. • Delivered targeted business results relative to each store’s and districts P&L plan by managing key account line items continuously improving operating profit. • Taught, trained and coached the stores Operations Assistant Manager and associates to achieve district alignment and consistency to drive change and execute process improvements across district. Drive initiatives to improve simplification of stores and removal of non-value added tasks. Evaluate operational processes for areas of opportunity. • Direct supervision of the AP and Ops Support Mgr(s) and AP and Ops Specialist(s)• Conducted store audits to ensure alignment within all stores and identified areas of opportunity to ensure success.

• Reviewed and analyzed store shrink performance for 10 stores; identified associate behaviors and/or operational issues through exception based reporting and CCTV that may have cause shrink; identified trends; made recommendations for improvement; taught, trained and coached associates to effectively handle opportunities; monitored corrective action.• Identified and successfully investigated matters of internal dishonesty and Organized Retail Crime (ORC) investigations throughout the district. Conducted internal theftinvestigations and interviews in partnership with Human Resources and Central Intelligence Team. . Prepared detailed and accurate reports in a timely manner. Monitored criminal cases, appeared in court and testifed as warranted.• Followed up, supported and resolved safety, environmental and regulatory issues as assigned by the District Operations Manager. Assisted in supporting safety awareness and compliance in stores, including assistance with Workers’ Compensation and General Liability claims process. Used data to identify trends that may lead to accidents and make recommendations forprocess changes or improvements.• Assisted with the development and retention of hourly AP and Ops associates, in addition to all store associates.• Successfully completed stretch assignments, as assigned by the DOM, to assist in personal development.

Connecticut

• Reviewed and analyzed store shrink performance for single store; identified associate behaviors and/or operational issues through exception based reporting and CCTV that may cause shrink; identified trends; made recommendations for improvement; taught, trained, and coached associates to effectively handle opportunities; monitored corrective action. • Identified and successfully investigated matters of internal dishonesty and Organized Retail Crime (ORC) investigations throughout the district. Conducted internal theftinvestigations and interviews in partnership with Human Resources and CIT. • Prepared detailed and accurate reports in a timely manner. Monitored criminal cases, appeared in court and testify as warranted.• Assisted with the development and retention of hourly AP and Ops associates, in addition to all store associates.• Successfully complete stretch assignments, as assigned by the DAPM, to assist in personal development.