Noc Production Support Engineer
Current• Supported a Windows Server 2003/2008 secure web production environment and performed troubleshooting of application outages using standard operating procedures and through server event analysis.• Performed troubleshooting of end user application issues by analyzing application logs. Used SQL to retrieve XML messages for reprocessing.• Provided application support to lender clients via phone.• Documented standard operating procedures to streamline operations support.• Implemented monitoring dashboards and maintained monitoring thresholds.• Managed outage bridge calls and communicated status updates to the business and customer support teams.