Keith Henderson Email & Phone Number

Doha, Qatar

Djibouti

• Supervise/Manage all CJTF HOA daily operations, engineering and projects: Duties include: daily operations, design & engineering, HR, time sheets, employee performance evaluations and team building responsibilities• Develop plans, processes and procedures to ensure network & server availability, reliability, scalability and other performance goals.• Research and coordinate technical issues and requirements related to systems and solutions in an Enterprise environment.• Extensive hands on experience in Virtual technologies: Hands on experience with VMWare products, VDI environments to include CITRIX • Extensive experience in Networking, Systems and project coordination• Experience working with the DISA STIG and IAVM process• Experience in R&S topologies: Hands on experience in OS/LAN/WAN protocols pertaining to Cisco Hardware (IOS, NXOS, 802.1Q, VTP, Rapid Spanning Tree Protocol, QoS, BGP, EIGRP, OSPF, NTP, and VoIP).• Experience in Virtual Private Networks (VPN): Site to Site, Remote Access, SSL, Dynamic Multipoint Virtual Private Network (DMVPN).• Experience in Security topologies: Firewalls, IPS/IDS (such as Cisco ASA).• Experience designing, deploying, and maintaining Cisco Nexus product line (such as Nexus 7k, 5k, 2k & Fex).• Experience with Network Management Tools: SolarWinds & Spectrum.• Familiarity with installing and configuring Type 1 Crypto hardware common in DoD networks (such as: KG-175D, GS, KG-250, ViaSAT, KIV-7s).• Experience utilizing enterprise ticketing system, such as BMC Remedy• Experienced supervising substantial DoD C4 operations which encompass software development, user and network systems integration, and training in diverse operating environments with people of various job categories and skill sets.

Djibouti

• Serves as technical lead on projects, manages 50+ personnel composed of 11 teams to include: o Networks, Systems, Engineering, SharePoint, Helpdesk, VTC/AV, ISP, GCCS, CSAs, Asset Mgmt, & IA• Excellent technical abilities, leadership, decision making, and adaptability to new technology. • Does due diligence as far as analysis and design of any projects they undertake• Owns solutions to support business strategy and service delivery, including: o Managing work flows and setup for new projects, automation in all areas o Security, both internal and on customer projects, reporting, internal and to customers• Creates and implements short and long-term strategy in terms of technological growth• Contributing to smooth business operations• Leads the implementation and support of technological solutions• Works with other contract counterparts to deliver services within their function• Ensures that CITS II staff have the necessary software and that it is up to date• Ensures that CITS II staff is compliant with license agreements• Removes all technological obstacles from business Operations• Ensures CITS II customer data is secure from leak, tampering and accidental deletion• Ensures staff follow processes and proposes process improvements where necessary• Proposes, implements and supports new technological solutions that improves business operations• Ensures that customers needs are met to the highest standards, puts customer needs first

Stuttgart, Baden-Württemberg, Germany

• Network engineers lead. LAN/WAN design and implementation using Cisco Catalyst switches, routers, firewalls.•Manage a team of 6 civilians, mentor, and implement network solutions.•Daily duties.consist of day-to-day operations, maintenance, monitoring, upgrades, problem determination and resolution•Design, document and maintain the enterprise network infrastructure for multiple locations.•Responsible for providing Network diagrams, engineering documents using Visio, excel, and word•Designed switch architecture to increase network visibility and improve bandwidth utilization.•Reduced downtime and hazardous travel through use of remote desktop control software.•Configure and deploy multiple VoIP phones to enhance efficient communications in cisco call manager.•Experienced with BGP, OSPF, Policy-based routing, Quality of Service (QoS), IGMP multicasting, VPNs, ACL, IP, Voice over IP (VoIP), H.323, SIP, Switching, SNMP, NAT, EIGRP, and other complex routing architectures.•Fiber optic cabling sm, mm, SR & LR SFPs, Category 5 structured cabling/re-cabling•Managed multiple site to site VPN tunnels used for secure file transfer and network management. Utilized VLANs to isolate traffic and malicious users.•Experienced using Cisco ACS for Radius & TACACS, Solarwinds, and Cisco call manager•Communicate with ISP and other clients regarding issues and for setup of new sites.•STP, VTP, VRF, VSS, VPC.•Rolling out new equipment, as well as performing corrective and preventative measures on existing equipment•Maintenance of network facilities, installation, configuration and maintenance of PCs, networking equipment and network operating systems.•Network design/security and troubleshooting or debugging network-related problems•Data center design and implementation•Ability to maintain high quality work to manage multiple critical projects. •Project manager of multiple projects. •BMC Remedy ticketing system and other ticketing systems

Greater Atlanta Area

Marietta, Georgia

•Mainframe systems support was provided to 24x7 operations at the TSYS East Data Center. Observed control panels for malfunctions and errors in operation messages.•Capable of performing task in dynamic/changing situations and under high stress.•Provided maintenance, troubleshooting and quickly resolved complex problems to ensure customer satisfaction.•Responded to System/Network outages & conducted conference calls to resolve issue. Escalated issues.•Successfully diagnosed problems for internal and external users to restore functionality in a timely manner.•Assisted end-users with various technical problems for a variety of both hardware and software issues.•Supported a very large and diverse user-base. Diligently resolved issues that decreased downtime•Commended for excellent communication skills that minimized problems and frustrations for customers.