Keith Kirby Email and Phone Number
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HDI certified Support Center Director with a strong foundation in technical and customer support with a record of using management skills and leadership experience to successfully increase team performance, exceeding productivity goals and outperform expectations for internal and external customers.
Ryman Hospitality Properties
View- Employees:
- 334
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Information Technology Service Delivery ManagerRyman Hospitality Properties Sep 2021 - PresentNashville, Tennessee, United States
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Helpdesk ManagerNtt Data Services Apr 2021 - Sep 2021Nashville, Tennessee, United States• Helpdesk manager in charge of US Department of Labor IT call center • Managing a team of 39 direct reports.• Review daily, weekly, and monthly reporting on SLA’s, scheduled time adherences and customer surveys for coaching opportunities. -
Director Of It Support ServicesDelek Us Holdings Mar 2011 - Dec 2020Brentwood Tn• Director of Service Desk, Asset & Configuration Management, Request Management, Service Now Platform• Utilized ITSM processes for managing day to day operations of IT Service Desk team consisting of 3 managers and 17 technicians responsible for maintaining personal computer hardware and addressing issues with Microsoft Office 2010, 2016, O365 as well as other enterprise applications throughout the organization.• Led department through technology transitions including migration to Office 365, Win 7 to Win 10 upgrade, installation of menu driven self-attendant IVR, Web conferencing software and hardware.• Led IT department in implementing ITIL best practices and repeatable processes to deliver a more stable environment.• Led Implementation of Service Now platform for Incident, Problem, Request, and Change Management. • Managed forecasting for operating expenses and capital budgets for all computer hardware and software upgrades. • Managed approximately key vendor partners for additional support services and held to agreed SLA’s• Regularly reviewed incidents with team members for Quality Assurance and improvement opportunities. -
Service Desk ManagerDelek Us Holdings, Inc. Sep 2006 - Mar 2011Brentwood Tn• Service Desk manager in charge of IT call center for all office and retail locations. • Maintained POS and Back Office software and hardware for 400 locations.• Introduced Problem Management for software failures with Development team.• Lead Project team for PCI configuration changes needed on all POS & BOS computers.• Lead Project teams for OS updates on POS & BOS computers from W2K to Win 7, as well as Win7 to Win10.• Managed a team of 8 direct reports.
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Project ManagerDelek Us Holdings, Inc. Aug 2004 - Sep 2006Brentwood Tn• Project manager responsible for deployment of new hardware and software installations to all MAPCO EXPRESS retail locations.
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Pricebook ManagerDelek Us Holdings, Inc. Jul 2002 - Jul 2004Brentwood Tn• Responsible for POS system pricebook. • Worked directly with merchandise vendors and category managers for accurate POS pricing and rebate information from sales reporting.
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Field TechnicianDelek Us Holdings, Inc. May 2001 - Jun 2002Brentwood Tn• Responsible for all MAPCO retail locations hardware support; Including new store setup and configuration. • Worked with vendors for new hardware platforms and warranty work.
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Store ManagerDelek Us Holdings, Inc. Nov 1992 - May 2001Greater Nashville Area• Responsible for store operations and all employees for successful monthly P&L. • Managed diverse team members for overall positive store performance.
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Sound TechnicianOpryland Usa Mar 1988 - Dec 1993
Keith Kirby Skills
Keith Kirby Education Details
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Stratford Comprehensive High SchoolBasic Studies
Frequently Asked Questions about Keith Kirby
What company does Keith Kirby work for?
Keith Kirby works for Ryman Hospitality Properties
What is Keith Kirby's role at the current company?
Keith Kirby's current role is Information Technology Service Delivery Manager at Ryman Hospitality Properties.
What is Keith Kirby's email address?
Keith Kirby's email address is ke****@****kus.com
What is Keith Kirby's direct phone number?
Keith Kirby's direct phone number is +161522*****
What schools did Keith Kirby attend?
Keith Kirby attended Stratford Comprehensive High School.
What skills is Keith Kirby known for?
Keith Kirby has skills like Retail, Troubleshooting, Budgets, Project Management, Business Analysis, Microsoft Office, Sap, System Administration, Software Documentation, Process Improvement, Management, Change Management.
Not the Keith Kirby you were looking for?
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Keith Kirby
Hermosa Beach, Ca -
5icloud.com, yahoo.com, gmail.com, aol.com, excite.com11 +197361XXXXX
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Keith Kirby
Vice President Of Sales | Speaker | Immense Curiosity Around Innovation – Especially If It Solves A True Pain Point Which In Turn Results In Revenue Growth | Strive For Perfection And Settle For Excellence.United States5gmail.com, totalexpertinc.com, solekai.com, ijungo.com, ijungo.com3 +141226XXXXX
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Keith Kirby
Kansas City Metropolitan Area3yahoo.com, reveleer.com, datafiletechnologies.com2 +181643XXXXX
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Keith Kirby
Information Technology Director For The City Of Bowling GreenToledo, Ohio Metropolitan Area1miottawa.org
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