• Highly capable of building and leading, successful organizational teams • Extensive background in all aspects of human resources management to include workforce planning, recruitment and onboarding, performance management, professional development, compensation and benefits, and the overall retention of valuable talent• Competent written and verbal communication skills in both private and public engagements• An effective coach and mentor that can identify potential and provide professional development to individuals, teams, and company leadership• Able to maintain the confidentiality, reputation, and welfare of employees and the organization• Capable of critical thinking and ethical decision making when the stakes are high• managing the complexities of continuous operations within regional areas of operations.• Skilled at interpreting regulatory guidance, laws, and local policy to develop effective operating procedures• Proven ability to achieve sustained gains in production while developing a team culture and improving employee satisfaction.• Expert skills with the full Microsoft Office Suite

Led and supervised the professional development, education, and training management for 130 senior technical recruiters, 24 district managers, 5 regional company executives and directors, and the operational staff, and senior leadership for an organization dispersed globally across 14 US states and 5 countries. Collaborates, consults, and performs assessments to identify training needs, then designs, develops, implements, evaluates, and refines organizational training plans. Implement learning and development initiatives and opportunities utilizing remote digital technology and learning management systems. • Developed, and implemented short- and long-term training strategies and incentives that led to a 15% increase in production while exceeding stakeholder’s annual goals by 18%• Consulted and mentored regional company executives, directors, and district managers to identify and correct deficiencies in local processes. Built expertise on existing systems and policies resulting in a 15% decrease in administrative errors • Coordinated and conducted all aspects of training events with budgets over $150K to include planning, travel, lodging, venue, logistics, contracting, training events, guest speakers, and threat assessment/mitigation• Managed development programs, institutional training requirements, enterprise education systems, and facilitated the learning management system for over 150 employees• Was a lead member in the research, authoring, editing, and publication of organizational doctrine, executive policy, and regulatory guidelines; experienced in interpreting regulations, policy, and federal, state, and local laws• Developed and delivered training across the organization ensuring zero degradation in operations while migrating to a new and unfamiliar CRM utilized for, recruiting management, personnel management, marketing campaigns, resource utilization, and event planning

Responsible for consulting senior executives, intermediate leaders, human resources and operations managers, and various key stakeholders with effective procedures, leadership principles, personal and professional development, and operational planning. Conducts Quality control and quality assurance (QA/QC) procedures to develop and refine processes unique to different geographic regions and markets. Coordinates collaboration between 7 regional company executive officers and talent acquisition directors, 43 district managers, multiple stakeholders, and senior leadership for 48 stakeholders spanning 4 US states.• Displayed a superior level of confidence and enthusiasm while establishing vital professional networks between leaders of multiple organizations. Made certain my organization was recognized and called upon by the local industries and communities it served• Instructed 43 district managers and the leadership of two processing centers on QC procedures for aptitude, moral, medical, and administrative processing of candidates; resulted in a 20% increase in processing efficiency across a 4-state region• Created and led a council of senior mentors to coach company executive teams. Teams developed a unique vision for their organizations and the leadership principles and techniques to build focused subordinate teams through inclusion, collaboration, and talent management• Managed the planning, from inception to execution, of a successful company restructure into two unique self-sustaining organizations responsible for all recruiting operations across the state of Nebraska• Conducted evaluation and analysis of small teams; consulted regional directors on priorities, process change, and training needs to address deficiencies, exploit strengths, and to develop short- and long-range objectives and training plans. 4 companies exceeded annual requirements leading to overall organizational success

Directs the operations, training, and development of a recruiting company with a workforce of 53 technical recruiters, and 10 talent acquisition district managers dispersed over 43,000 square miles in 69 counties. Responsible for overseeing the full cycle recruiting, onboarding, and retention of over 100 targeted technical requisitions annually for candidates entering the United States Army and Army Reserve. Establishes and enforces organizational standards on conduct, training, professional development, and daily operations. Markets and promotes community understanding, engagement, and support for the organization and its overall goals.• Sustained a 10-15% increase in production for eight consecutive quarters. Focused on teamwork, employee relations, sense of culture, and inclusiveness• Led the project management from planning to execution of a company restructure, absorbing 11,000 square miles, 5 recruiting stations, 25 recruiters and recruiting managers, and all associated equipment, facilities, and vehicles. Utilized lessons learned to consult project managers in a restructure that effected 2 senior organizations across a 5-state region• Repeatedly built initiative-taking, effective, remote teams capable of achieving 100% success with extremely limited resources and multiple obstacles to operations• Developed working relationships with city and state public officials, community leaders, and school administrators to establish a positive brand in the community; resulted in achieving 166% of specialized requisitions and 125% of overall requirements for the fiscal year 2017• Chosen by senior leaders to train peers on effectively managing a regional recruiting company, retention best practices, digital systems discipline, and coaching and mentoring subordinates across a territory that includes Colorado, Wyoming, Nebraska, and Iowa• analyzed and interpreted various sources of data to develop effective processes and tracking mechanisms

Leads, trains, develops, and directs the operations of a recruiting company consisting of 23 technical recruiters, and 4 talent acquisition district managers conducting full-cycle recruiting functions for the United States Army and Army Reserve across 11 cities and 4 counties of Nebraska. Plans and executes training strategies focused on organizational success, efficient processes, talent management, and professional development. Builds relationships and professional networks with community officials, promotes community awareness, and support for the Army and its recruiting goals. Responsible for overseeing the prospecting, processing, and sustainment of applicants entering the United States Army and Army Reserve.• Change implemented within the first 90 days resulted in the company’s highest-producing quarter in over 5 years; identified and developed informal leaders to build a team that developed a common vision, a sense of ownership, and focused on exceeding expectations• Recognized by senior leadership as a top performer by increasing process efficiency and systems discipline, reducing the companies contact to contract time by 58% • Developed and mentored district managers that were routinely recognized for excellence amongst a peer group of 333 managers; 2 of 4 were promoted to regional directors• Achieved a 69% increase in production with a 29% increase in precision technical requisitions by focusing on collaboration and inclusiveness at all levels of the organization• Performed as interim director for a second company; increase in motivation and production led to a company restructure, absorbing the workforce and all Army recruiting assets in the state of Nebraska and Western Iowa into my company• Directed marketing campaigns across multiple targeted demographics, analyzed and interpreted ROI, and developed best practices to exploit local market potential and refine messaging; achieved 100% of hard to fill, priority requisitions

Directs and leads a recruiting center with 11 technical recruiters and junior managers of 2 field offices that is responsible for recruiting operations in an area covering 950 square miles. Implements and maintains the planning and execution of full-cycle recruiting operations, digital training management, and professional development. Maintains working relationships with 22 high schools, 4 colleges, influencers, and community leaders to facilitate partnerships for organizational success. • Selected to lead and correct course of the largest of 23 recruiting centers in the Central Ohio region, the center successfully doubled their accomplishments over previous quarters and achieved 100% of assigned requirements for three consecutive months• Relied upon throughout my Company as the subject matter expert; taught, coached, and mentored fellow district managers at every opportunity to ensure the success of the organization; was instrumental in the 118% mission accomplishment of my team, and the company’s success in 4Q FY14• Facilitated active shooter, natural disaster, and emergency management training across the region to ensure all district managers procedures were standardized and in compliance• Took full responsibility and ownership of the moral, discipline, development, and operations of a failing recruiting center and corrected course by developing a team based on effectively managed talent that owned their own vision of success• Developed leaders that were able to achieve continued success after the center and both field offices were rehabilitated

Supervises an Army liaison office consisting of 6 military and civilian guidance counselors in a military entrance processing station (MEPS) performing quality assurance audits of federal service enlistment contractual agreements. Responsible for contract negotiation and classification of over 200 new hires annually from 17 district recruiting centers and 182 talent acquisition representatives across a 4 US State region. Oversees all hiring physical exams, background checks, and administrative processing for an excess of 1800 candidates per year, maintaining 100% compliance with HIPAA, and federal regulatory guidelines. Provides procedural supervision, mentoring, training, and counseling to 6 regional directors spread across the lower two-thirds of Ohio, Northern Kentucky, and parts of West Virginia.• Counseled over 1200 candidates to make vital decisions on occupational and career goals, training opportunities, benefits packages, and employee incentive programs• Coordinated applicant's meals, transportation (bus charter and flights), and hotel accommodations totaling over $650,000 annually• Scheduled and tracked 200-300 medical consults annually with local medical providers to physically qualify applicants for military service. Knowledgeable with HIPAA guidelines, and protection of personally identifiable information • Developed efficient processes, interview techniques, and training strategies to streamline employment processing, creating a “red carpet” experience for applicants and recruiters• Enforced stringent quality control standards following regulatory guidance and local policy; was recognized for the team’s error-free processing, and accuracy of matching qualifications to in need occupational classifications• Collaborated with departmental staff to developed effective metrics to measure the success of the department and its ability to meet short-, mid-, and long-term goals

Consults and advises senior leadership, executive officers, and regional directors on the art and science of leadership, human resources functions, and operational management. Acts as an intermediate facilitator between mid- and senior-level management. Facilitates the coaching, mentoring, and collaboration of 6 regional directors and executive officers, and 41 district managers across the Central California Region. Interprets policy and regulatory guidelines and assists in the development and delivery of organization-wide training initiatives to support them. • Advised key executives and stakeholders to plan, own, and execute courses of action that led to inclusion, increased morale, and teams built on individual talents and organizational vision; created measured efficiency and performance improvements across a workforce of 300+• Mentored newly assigned senior managers and regional directors on the organization’s unique procedures and processes, suitability and waiver processing, production/systems/market analysis, strategic planning, and mission alignment across a dispersed workforce• Developed training programs on applicant suitability procedures, national agency background checks, waiver processing, and federal regulatory guidelines for HR managers and senior trainers to deliver to 47 district and regional managers during recurring collective quarterly training events• Sought out by leaders and peers alike throughout the organization for mentorship with leadership principles, team building, development of operational plans, and candidate retention; sacrificed personal time to develop leaders

Supervises the operations department of a US Army Recruiting Battalion consisting of 3 operations managers, 2 remote Senior HR Managers, and one senior analyst. Advises senior leadership, policymakers, and staff while managing the daily operations of an organization with companies spanning 52,686 square miles in support of 6 recruiting companies and 41 district recruiting centers. Develops, analyzes, and reports key metrics to evaluate organizational and individual performance and make recommendations to key leaders. Interprets regulatory guidance and policies and coordinates QA/QC procedures to ensure compliance within the organization. Oversees the aptitude, medical, moral, administrative, and waiver processing of over 2,500 applicants annually applying for enlistment into the United States Army. • Focus on achieving 100% of high priority specialized requisitions directly contributed to the organizations 110% overall achievement in fiscal year 2011, while exceeding priority requisitions by 127%• Facilitated the development of operational plans for 6 regional companies through collaboration and inclusion of all junior and senior leaders in the organization• Effective market analysis, performance evaluation, and enforcement of standards led to a 15% increase in quality market production across the Central California Region• Demonstrated ability to manage numerous tasks under high pressure and stressful manning conditions by effectively prioritizing and setting clear roles and expectations for staff and subordinate managers• Diagnosed individual districts on system discipline functions, certification compliance programs, annual and quarterly training requirements, recruiting functions analysis, and market penetration plans• Trained six company leadership teams on QC/QA procedures, processing procedures, and waiver procedures, resulting in a 10% increase in candidate contracting rate• Recognized as the Fresno Recruiting Battalion Top Staff Member for 2011

Supervises administrative, moral, and medical waiver processing procedures in support of 294 recruiters, 41 district managers, and six companies. Collects, analyzes, and interprets performance and market data to develop weekly and monthly reports for executives, outside agencies, and internal distribution. Utilizes analysis to coordinate with training managers to develop courses of action, training plans, and recognition programs. Ensures that all communication and detailed information to lead the organization to success is filtered down through appropriate channels. Assists the senior operations manager in monitoring production indicators and statistics and prepares staff recommendations on all issues related to operations.• Mentored 41 recruiting managers on operational planning, market analysis, and developing efficient processes; generated a measured 20% increase in efficiency across the Central California area of operations• Developed simple, common-sense processes to address complex requirements of specialized requisitions; generated a 12% increase in production of special missions• Trained 6 company leadership teams on the proper utilization of 672 temporary employees to ensure talent was managed effectively across the organization• Responsible for the final quality control of all US Army enlistments in the Central California region (2,500 annually) while ensuring all subordinate organizations adhered to stringent federal, state, and local laws, regulations, and policy guidelines• Evaluated organizational and individual performance, achievements, and shortfalls to advise executive managers on effective training and recognition programs • Used extensive knowledge to teach innovative ways to enhance team and organizational efficiency, resulting in a 91% first-time contract rate for all qualified candidates• Oversaw all logistics to include commercial transportation, lodging, and meals for approximately 1,500 applicants per year

Commander of a US Army Recruiting Station responsible for directing and leading full-cycle recruiting operations in an area covering 788 square miles of the California coast. Responsible for the performance, motivation, evaluation, technical training, professional development, counseling, guidance, supervision, welfare, and morale of a team of 6 recruiters and multiple seasonal temp employees. Develops and maintains professional relationships with 13 high schools, 2 colleges, and multiple influencers in the local community. Responsible for meeting assigned recruiting objectives.• Developed an applicant onboarding and training program that resulted in a 5% decrease in new employee attrition• Coordinated a partnership between the Ventura County Sheriff’s Department and the US Army under the Army’s Partnership for Youth Success (PaYS) program, creating employment opportunities for military service members in the community after honorably serving• Consistently recognized as the number one team in the Southern and Central California regions, while producing sought after recruiters with solid technical and leadership skills• Demonstrated repeated excellence by exceeding requirements in multiple markets and recruiting environments; consistently exceeded 100% of objectives in all categories• Direct mentorship resulted in teammates being recognized as the top recruiters, over 300 peers, for 8 consecutive months• Sought out as the company’s technical expert by peers and sought training opportunities to enhance the overall organization instead of just my team• dedicated to improving processes and systems while developing new leaders; embodied the coach, teach, and mentor ethos that resulted in success• Awarded and inducted into the “Glen E. Morrell Order of Recruiting Excellence”, TOP 1%

Responsible for all aspects of full-cycle recruiting, to include marketing and prospecting efforts towards lead generation, screening, interviewing, processing, onboarding, and retention. Responsible for the planning and execution of individualized high school and college recruiting programs within assigned recruiting areas. Presents formal and informal talks on careers and opportunities to civic/service organizations and community leaders while facilitating a professional network of community members. Assists district manager in supervising the operations and facilitating training for all team members. • Recognized as the top recruiter out of a field force of over 300 recruiters 2 of 3 years while maintaining the lowest attrition rate in the California Central Valley• Developed targeted prospecting methods based on prospect’s qualifications for occupations identified as a ‘critical need’; recognized for excellence in achieving precision recruiting missions• Awarded the US Army Gold Recruiter ring for excellence in recruiting; only achieved by the top 10%• Perfected all aspects of full-cycle recruiting to include lead generation, prospecting efforts, interviewing, screening, processing for employment, counseling on career opportunities and benefits packages, onboarding, and retention of valuable talent• Honed oral and written communications skills by developing and presenting briefs to numerous high schools, colleges, and businesses, as well as city and federal officials• Developed and maintained bonds and working relationships with civic leaders, public officials, school administrators, and the local community

• Managed a team of seven electronic communications technicians in a Defense Communications System facility supporting microwave, satellite, fiber optic, and commercial systems valued over $95M.• Supported and coordinated with the White House Communications Agency, The US Army Intelligence Command, Joint Chief of Staff, and other government agencies.• Led a company effort to restore over 600 critical communication circuits after a total power failure, providing essential communications support globally to both strategic and deployed organizations in a time of war.• Excellent communications and technical skills; chosen to represent the company to provide facility tours to VIPs and foreign dignitaries. • Performed extra duties as the company retention representative and company training manager for 97 technicians, 6 floor managers, and 10 shift supervisors.

• Supervised two senior communications controllers and maintained operational control of 18 Global Information Grid communications facilities for the Pacific region.• Managed troubleshooting and outage resolution for two Defense Switched Networks, three ATM nodes, two satellite earth terminals, 12 synchronous optical network nodes, eight microwave links, and six Digital Network Exchange nodes valued at over $50M.• Successfully managed 25 Ground Mobile Forces (GMF) operations, including eight real-world warfighter missions.• Provided coordination between the Defense Information Systems Agency and various federal agencies to ensure timely resolution of communications outages.• Consistently recognized for superior technical knowledge and creative solutions to complex problems.• Created training materials that were utilized across military services to onboard and familiarize personnel with equipment, procedures, and standards.• Coordinated threat assessment and mitigation measures for the 58th Signal Battalion Emergency Operations Center during the critical impacts of September 9/11.

• Supervised five electronic communications technicians in a satellite, fiber-optic, and microwave communications hub for the Pacific Region of the Department of Defense.• Ensured the highest possible reliability rate for over 2000 high speed digital circuits.• Coordinated as the liaison between all communications assets on Okinawa and US Army, Navy, Marine Corps, and Air Force agencies• Managed the training and cite certification of all incoming personnel• Selected to serve as the System Administrator for the newly fielded Integrated Network Management System (V2) and developed a training program for its implementation• Managed the Battalion Emergency Operations Center during two Typhoons.

• Technician servicing two satellite earth terminals, 4 microwave communications links, and multiple commercial gateways in support of all DOD communications in the Western United States and Pacific Rim.• Led a shift of 4 technicians in routine maintenance and operations of a multi-million-dollar government communications facility.• Gained a solid working knowledge of electronics, signal theory, computer applications, and digital/analog electronic communications principles.• Developed leadership skills as I constantly strove for increasing responsibility