Keith Rich Email and Phone Number
🌟 Who am I? 🌟 I’m a Seasoned Professional with over a decade of expertise in driving operational excellence, optimizing processes, and fostering high-performance teams. My proven track record in overseeing multifaceted operations, streamlining workflows, and implementing strategic initiatives positions me as a dynamic leader in the field.I am adept at identifying and managing the implementation of strategic value-added services and solutions aligned with corporate objectives to propel overall success and achieve organizational goals. In addition, fostering seamless collaboration with key vendors and internal departments, ensuring impeccable coordination and consistently exceeding company standards.I am steadfastly committed to providing outstanding support within fast-paced environments while streamlining operations and achieving organizational success. Equipped with excellent communication skills, analytical thinking/problem-solving, high accuracy, consultation and facilitation, and the ability to adapt to organizational change and execute projects precisely and quickly.🌟 Career Highlights 🌟 Revolutionized talent acquisition by crafting compelling job descriptions, strategically posting positions, and conducting impactful interviews, resulting in an impressive 50% workforce expansion.Pioneered strategies and executed a transformative approach, seamlessly integrating CRM software and unifying software ecosystems. Successfully targeted the reduction of redundant websites, achieving a streamlined and effective operational framework.Introduced and executed a consolidated scheduling protocol for clinical consultants, implementation engineers, remote and field consultants, and technical services roles.Championed the development and implementation of metrics tracking resource effectiveness in care communication services, providing valuable insights and enabling data-driven decision-making.Please contact keitharthurrich@icloud.com or (C) 904-894-3552 for consultation or opportunities.
Sam'S Holdings, Llc
View- Website:
- samsxpresscarwash.com
- Employees:
- 120
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Site ManagementSam'S Holdings, Llc Mar 2024 - PresentRaleigh-Durham-Chapel Hill Area -
Director Of OperationsT & A Expert Contractors Jan 2023 - Jul 2024Raleigh-Durham-Chapel Hill AreaOverview: Spearheaded comprehensive oversight and management of the company's operations, encompassing material management, customer information, payment processing, and invoicing. Devote appropriate attention to identifying and executing process improvement initiatives, resulting in streamlined operations and substantial cost reductions. Observe industry trends and competitor activities, leveraging insights to identify untapped growth opportunities and foster a culture of continuous innovation.Key Achievements: Revitalized the recruitment process by crafting compelling job descriptions, strategically posting positions, and conducting impactful interviews, leading to a remarkable 50% expansion of the workforce. Achieved a remarkable 25% increase in revenue and an impressive 31% reduction in operating costs, effectively optimizing overall financial performance. Pioneered the development and execution of strategies to elevate operational efficiency and effectiveness, revolutionizing processes through the seamless integration of CRM software. This initiative involved a targeted reduction of redundant websites and the implementation of a unified software ecosystem.
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Operations ManagerBaxter International Inc. Feb 2020 - Jan 2023Raleigh, North CarolinaOverview: Laid groundwork for validating and controlling schedules, meticulously accounting for leave statuses such as ADA, FMLA, STD, LTD, etc. Functioned as the central point of contact for resource booking confirmation, conflict resolution, and solution development aligned with overarching business objectives. Provided guidance to care communication services leadership on navigating resource management and scheduling processes, offering insightful recommendations for enhanced outcomes. Chaired weekly resource meetings and facilitated the resolution of resourcing issues within various professional services groups.Key Achievements: Introduced and executed a consolidated scheduling protocol for clinical consultants, implementation engineers, remote and field consultants, and technical services roles, enabling leadership to seamlessly execute each function. Championed the development and implementation of metrics to track resource effectiveness in care communication services, providing valuable insights for optimization by creating scorecards for team members aligned with company objectives, resulting in a substantial 40% increase in team productivity. Identified and capitalized on opportunities to create and implement innovative processes and problem-solving tools, significantly enhancing the effectiveness and efficiency of care communication resourcing. Managed a 3rd party triage team for all inbound traffic, leading to a notable 60% decrease in backlog. -
Operations ManagerSet And Service Resources Jan 2018 - Oct 2019Raleigh-Durham, North Carolina AreaOverview: Catalyzed positive changes by reducing client response times from an extended 72 hours to a remarkable 8 hours, ensuring swift and efficient issue resolution. Coordinated the operations of two pivotal departments, encompassing help desk support and scheduling. Directed the daily management of ticket and call volume, surpassing 10,000 tickets per month, and dynamically adjusted agents' roles as dictated by operational needs. Led the scheduling team to elevating company fill rates from 68% to an impressive 82%. Engineered streamlined escalation paths to pertinent departments, enhancing the overall efficiency in meeting customer needs.Key Achievements: Enhanced agent productivity by establishing metrics, including wrap, average handle time, and schedule adherence. Additionally, implemented macros to expedite response times, resulting in a substantial boost in efficiency. Pioneered the conception and execution of a groundbreaking quality program, fostering improved understanding and communication between clients and employees. Revamped customer engagement and delivered unparalleled support through the Zendesk platform, utilizing diverse communication channels such as phone, email, text widget, and Answer Bot features. -
Sr. Case ManagerMerz North America Mar 2015 - Jan 2018Raleigh, North CarolinaOverview: Turned around performance by formulating and implementing departmental goals, including Key Performance Indicators (KPIs), to drive sustained productivity and developmental excellence. Effectively managed Healthcare Professionals (HCPs) and field personnel, overseeing escalations and providing sales support across three regions. Conducted comprehensive training sessions for case managers, covering existing and new products, procedures, and compliance protocols.Key Achievements: Engineered and executed comprehensive sales campaigns and pricing procedures for all product lines within the SAP environment, ensuring strategic alignment and operational excellence. Initiated the implementation of a comprehensive knowledge base for all employees, ensuring uniform and effective communication across the organization. -
Manager-Service OperationsPf Plumbing Contractors, Inc. Jun 2013 - Oct 2014Piedmont Triad
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Manager-North America, Help Desk/Call Center OperationsGilbarco Veeder-Root (Danaher) Nov 2010 - Jan 2013Greensboro/Winston-Salem, North Carolina Area -
Regional Operations ManagerComcast Oct 2004 - Sep 2010Costal Region-Florida
Keith Rich Education Details
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Management -
Us Naval Technical SchoolUnderwater Mine Warfare
Frequently Asked Questions about Keith Rich
What company does Keith Rich work for?
Keith Rich works for Sam's Holdings, Llc
What is Keith Rich's role at the current company?
Keith Rich's current role is Strategic Operations Leader || Driving Innovation and Transforming Operations for Optimal Results.
What schools did Keith Rich attend?
Keith Rich attended University Of Illinois Springfield, Us Naval Technical School.
Who are Keith Rich's colleagues?
Keith Rich's colleagues are Holly Graue, Brett Townley, Kunal Bose, Paige Underwood, Nhật Hán, Promise Bolin, Colleta Masayira.
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