Keith T. Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• Attained a 100% track record exceeding all quarterly sales quotas to drive product adoption of data collection and dashboard reporting solutions.• Increased over 20% annual recurring revenue (ARR) of territory accounts from upsells and cross-sells (e.g. increased ARR of an account by 480%).• Retained over 95% customer retention in renewals from maintaining strong customer relationships and account health analysis using Salesforce.• Managed all contract negotiations and agreements to increase the lifetime value of contracts for long-term partnerships (e.g. increased 300% total contract value of a major account’s contract length from 1-year to 3-year).• Established active weekly and QBR meeting cadences for key accounts to drive successful product adoption and expansion opportunities through education on industry trends, best practices, product roadmap, and demos.• Celebrated positive customer testimonials for capturing customer feedback and collaborating with cross-functional teams to implement product improvements, resulting in improved customer experience.• Supported customers on technical escalations (e.g. established system processes that prevented server downtime during business hours).• Utilised Salesforce to develop contract proposals and run pipeline management reports for analysing sales performance and forecasting.

Brisbane, Queensland, Australia

• Developed strategic account plans to increase product adoption of data visualisation solutions with upsell and cross-sell initiatives.• Built strong customer relationships with our largest account, resulting in long-term project opportunities from word-of-mouth across global offices.• Ran a 120-day renewal process to maximise value creation opportunities, minimise customer churn, and prevent overdue signoff of renewals.• Attained 100% project profitability with accurate scoping of budgeted hours against serviced hours spent and tracked with Teamwork software tool.• Led end-to-end project management with Asana and Miro software tools for planning, design, development, and deployment of data visualisation solutions on time and within the project scope.• Managed as team leader for the service delivery team on data and dashboard development, resulting in improved project turnaround time.• Supported customers as a technical subject matter expert for escalation management, onboarding product training, and project expansion initiatives to maintain high customer satisfaction levels.• Managed scheduled data updates to customer dashboards on time and data mapping with IBM SPSS and Excel files to import accurate data.

Master Of Business, Human Resource Management & International Business

Activities and Societies: Led the Business School Postgraduate Association (BSPA), an official social and industry network.

Bachelor Of Science (Honours), Marketing & Management