Keith Douglas Email & Phone Number

• Manage all logistical operations for the Bissell Homecare Inc Chemical Packaging Operations• Developed and implemented SOP’s for all warehouse technicians• Design and implement visual warehouse inventory system to optimize warehouse storage and organization• Examine inventory levels to ensure consumables and raw materials are available for production• Prepare detailed reports on inventory adjustments, cycle count ABC assignments, shipping and receiving accuracy, and production team efficiency. • Recruit and train Warehouse Technicians Level 1 – Level 4. Schedule and conduct quarterly performance reviews. Recommend promotions, pay increases, and conduct any necessary disciplinary action.

Directly manage all logistics and equipment management for the entire Michigan market including the Northwestern Ohio-Toledo market.Manage pharmacy drug and supply inventory. Establish Par ordering levels by evaluating historical usage. Perform weekly cycle counts, ensure bi-weekly inventory turns, monthly inventory reconciliations, and report EOM physical inventory.Increased UPS small parcel utilization from 58% to 75%.Decreased average delivery cost 15%.Effectively managed Option Care owned equipment including timely rental equipment returns, and preventative maintenance scheduling. Reduced lost equipment 66% in 2019.Ensures safe and appropriate delivery of pharmacy products and medical equipment to Option Care customers; ensures that the delivery services are in compliance with the state's professional standards, and other regulatory entities.Responsible for the training and supervision of all delivery technicians. Conducts timely performance evaluations of the subordinate staff; sets clear and measurable performance goals

Volunteer position: Athlete Representative

Wyoming, Mi

• Averted $1.5M+ in damages by identifying and correcting instances of inaccurate AT&T 271 reporting.• Reduced monthly performance remedy penalties from $1M+/month in 2003 to less than $50K/month in 2015. o Performed root cause analysis on missed performance to identify key areas of performance improvemento Established Performance Improvement plans with specific measureable time-bound goals.• Successfully reduced mandates from forty to six. Substantially reduced AT&T potential exposure to damages by managing multiple strategic initiatives designed to consolidate or eliminate federal and state mandates.• Develop internal reporting tools, including monthly scorecards, designed to drive efficiency across all business segments.• Provided direct support for AT&T’s multiple mergers. Provided resources and data to support internal business process audits as well as external audits conducted by Deloitte, KPMG, and E&Y of AT&T’s section 271 compliance.• Responsible for the production and analysis of complex reports relating to financial results and business processes adherence. Support of strategic and operational decision making and continuous quality improvement for the AT&T Global Customer Care Organization.• Built and distributed scheduled metric reports supporting; operations, sales, finance and budget forecasting, internal and external audits, marketing, billing, and revenue assurance.

• Managed 20-25 Service Representatives in their daily work functions as well as monitoring their attendance, FMLA, and job performance. Interacted with local union CWA 4034 ensuring compliance with negotiated contract. • Developed Performance Improvement plans for direct reports not meeting performance objectives.• Monitored daily workloads to ensure compliance with mandated FCC and PUC objectives.

Title 1 Summer reading writing teacher K-1.

Ba, English

Activities and Societies: Men's Gymnastics NCAA All American 1997 and 1998

Bachelor Of Arts (B.A.) English, English Language And Literature, General

Activities and Societies: Michigan State Men's Gymnastics