Keith Cooper Email & Phone Number

Charlotte, Nc, Us

Lead and oversee the implementation, adoption and on-going business needs of the enterprise Workday PSA platform for Resource Management and Project Management functions. Also, develop and maintain process oversight for Consulting's use of Workday functionality, while also managing the technology roadmap for Workday related needs. Additionally, have responsibility for ensuring the Voice of the Customer is effectively incorporated into planning throughout all stages of the product lifecycle.

Lead and oversee Resource Management and staffing functions across practices and teams throughout global enterprise. As a senior member of the leadership team, oversee team of Resource Managers, including Resource Management leaders supporting each business. Provide strategic leadership and support across the organization, with focus on strategic workforce planning that activates and enables business objectives for each practice area.

Responsible for resource allocation management for North America region, supporting multiple professional services practices and product lines in the delivery of customer experience platforms and solutions. Duties include forecast demand management, capacity planning, and staffing fulfillment across North America region. Additional capabilities in developing best practices, processes,and helping build out PSA tool in support of RMO build out.

Led team of Strategy and Process Consultants in the evaluation and delivery of solutions in support of Claims Compliance, Quality, and Customer Experience strategic initiatives. Involved in all phases of strategic initiatives, from developing strategic roadmaps, to creating business case and ROI objectives, to driving project team through execution and delivery.

Woodland Hills, Ca

Oversaw and managed the daily activities of team of Program Managers, Project Managers, and Project Coordinators. Responsible for overall delivery and quality of project portfolio for assigned staff. Develops and trains all employees in the proper handling of projects.

Responsible for all Program/Project management and delivery, of sales, service, and CRM solutions for major insurance carrier supporting both personal and commercial lines of business. Duties included ensuring the alignment of the Strategic Information Systems Plan with local business priorities and executing those initiatives, as well as managing key relationships with senior business based on future customer needs.

Sr. Practice manager in Professional Services division of organization providing overall resource allocation management and strategy of matrixed resource teams spread across several geographical regions, sites, and locations throughout the country on funded projects and engagements. Responsible for overall tracking, managing, and monitoring of all staff allocations across portfolio of projects, with budgets totaling in excess of $20 million annually. Managed team of Resource Managers who worked to coordinate and facilitate resource staffing requests, working with line managers across matrixed organization to plan and schedule resources assignments on client funded and internal projects. Teams comprised of Resource Managers, Project Managers, Business Analysts, Application Developers, Systems Analysts, and QA Analysts.

Sr. Resource Manager responsible for recruiting, managing, developing, and training team of 125+ business and technical resources in the staffing of Professional Services implementations for client engagements in the development and delivery of financial services products and applications. Coordinated all resource requests for assigned clients and projects outsourcing based on a combination of skill sets, availability, and type of project.

Acted as liaison between the FIS core platform (Profile) development organization and the FIS ancillary (vendor) solutions teams in support of Project implementation initiatives. Projects involving integration of core platform banking application with ancillary solutions from various internal and external 3rd party vendors, including reporting solutions. Responsible for overseeing resources, tasks, and managing relationships throughout project lifecycle between FIS core platform team and vendor project teams.