Chief Attorney for the Division of Workers’ Compensation

Division of Alcoholic Beverages and Tobacco

Prosecuted misdemeanor, criminal traffic (DUI), juvenile, domestic violence, and felony cases in County and Circuit Court.Conducted pre-filing investigations and interviews to make informed case filing decisions.Handled all phases of criminal cases: pre-filing, discovery, pre-trial motions, and trial.Tried numerous jury trials, non-jury trials, and substantive motions.

Co-managed large staff of front line casino marketing department customer service representatives.Mediated guest service complaints and sought mutually acceptable resolutions to negative situations.Improved department guest service ratings as measured by several different measures of guest satisfaction.

Researched legal issues and wrote memorandums of law in support of various pre-trial motions. Prepared case reviews for active and parole cases. Completed several homicide trial notebooks for use in court.

Researched recent opinions of local bankruptcy court and briefed them for attorney reference.Prepared reference guide to private student loan default law.Maintained standards of confidentiality and professionalism while working with new client files.

Tutored individual students on developing legal reading, research, and writing skills.Administered assessments of student learning and graded their written assignments.Worked individually and within a team of other Teaching Assistants to develop student's oral and written communication skills.

Implemented new procedures for disclosure process and handled compliance on behalf of firm's clients.Drafted letters and pleadings, scheduled hearings and other events, and managed mandatory disclosure process.Utilized document drafting, billing, and calendar management software to enhance productivity.

Provided high level of customer service to rental car customers at Hertz locations at Ritz Carlton and J.W. Marriott Grande Lakes Orlando Resort. Supervised transport drivers and branch utility workers in moving vehicles to locations best able to utilize them to complete rental transactions.Built working relationships with key referral sources and others with influence on customer referrals.